Help Desk Technician Jobs in Cleveland, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Position Type: Technology/Technology Professional Date Posted: 6/1/2024 Location: Technology Additional Information: Show/Hide Pay Grade Calendar Days Hourly Minimum CL7 220 Days $22.70...
Technology Secretary and Help Desk
- Splendora, TX (17 miles from Cleveland, TX)
- 90+ days ago
- Splendora, TX (17 miles from Cleveland, TX)
- 90+ days ago
Position Type: Secretarial/Clerical/ Secretary Date Posted: 1/7/2025 Location: District Wide Technology Secretary & Help Desk Job Title: Technology Secretary & Help Desk Reports to:...
Demographic Data for Cleveland, TX
Moving to Cleveland, TX? Find some basic demographic data about Cleveland, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cleveland, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cleveland, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- IT Service Management
- DHCP
- Application Support
- DNS
- Windows OS
- Remote Support
- Windows 10
- TCP/IP
- Windows 7
- Mobile Device Management
- MacOS
- Incident Management
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- Mac Skills
- ITIL
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Education Experience
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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