Help Desk Technician Jobs in Austin, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Technical Support Specialist
- University of Texas at Austin
- Austin, TX
- 1 day ago
- Austin, TX
- 1 day ago
Three years installing and configuring Microsoft products, including but not limited to Windows Desktop Operating Systems and Microsoft Office....
In Person Part TimeRemote Support Engineer - CT/MR/VL - req1696 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for...
RemoteRemote Support Engineer -XR/VL - req1697 OVERVIEW The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon...
RemoteIT/AV Support Specialist (Full-Time)
- Circuit of the Americas
- Del Valle, TX (10 miles from Austin, TX)
- 2 days ago
- Del Valle, TX (10 miles from Austin, TX)
- 2 days ago
systems, current equipment/technologies, network maintenance, and system performance monitoring Excellent interpersonal and communication skills (written & verbal) Ability to maintain confidentiality...
In Person Full TimeCloud Data Production Support Engineer
- Charles Schwab Corporation
- Austin, TX
- 3 days ago
- Austin, TX
- 3 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the...
In PersonTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridApplication Support Analyst - Electronic Health Record (EHR) systems
- Texas Health & Human Services Commission
- Austin, TX
- 4 days ago
- Austin, TX
- 4 days ago
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we...
In PersonDevOps & Infrastructure Support Engineer
- Charles Schwab Corporation
- Austin, TX
- 4 days ago
- Austin, TX
- 4 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
In PersonRole: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
RemoteInstall, configure, and maintain operating systems, software applications, and user accounts. Ensure all work areas are fully operational technically (ethernet, displays, keyboard, mouse, etc.)...
In PersonDesired Education/Experience: Bachelor's Degree (B.A. or B.S.) in IT or IT-related field preferred. 2+ years working in Help Desk Support or IT-related field preferred....
In PersonMake an impact. Solve problems. Be the reason someone's day goes smoothly. We're looking for a customer-first IT Service Desk Analyst who thrives on helping others and enjoys solving technical...
Hybrid ContractHelp Desk Technician Austin, Texas 6 Months Functional Responsibilities: Performs Service Desk duties including staffing the Service Desk phone and mailbox as well as create, log and resolve trouble...
In PersonCompany Description Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed. Whether people and businesses are sending money...
In PersonWhat this Job Entails: The Service Desk Specialist II will support one of Astreyas key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues...
In PersonDemographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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