Help Desk Technician Jobs in Austin, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Role: Desktop Support Technician Job Location: Austin, Texas (100% onsite) Job Responsibilities: Diagnosing and resolving desktop/laptop hardware and software issues, both remotely and in...
Introduction A career in IBM Software means you'll be part of a team that transforms our customer's challenges into industry-leading solutions. We are an infinitely curious team, always seeking...
Develop and conduct various training and instruction for system users on operating systems, and other applications; assist users in maximizing use of networks and computing systems....
Licensing/Professional Certifications: N/A Physical Requirements: N/A Other Requirements: This position may be required to work PREFERRED EDUCATION / SKILLS/ EXPERIENCE: Master's degree....
Workday Help Desk Support - Tier 1Tier 3 (ServiceNow) - (Onsite)
- Austin, TX
- 1 day ago
- Austin, TX
- 1 day ago
Primary Focus: Help Desk Support, Issue Resolution, System Optimization Technical Skills: No . of Years of Experience as a Help Desk Support Provide Tier 1 Tier 3 support for Workday-related tickets...
City : Austin State : Texas Neos is Seeking a Technical Support III for a contract role for with our client in Austin, TX. ***ONSITE ONLY - CANDIDATES CURRENTLY RESIDING IN THE AUSTIN, TEXAS AREA...
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Solid understanding of mobile operating systems, Wi-Fi connectivity, VPN configuration, and mobile security protocols....
Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools,...
Job Posting Title: Service Desk Tech Analyst III ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Exempt ----...
for a Help Desk Technician - Mac Systems on behalf of our client, a highly regarded spa and self-care group in Austin, Texas!...
Sr Support Services Representative at ClickUp United States ClickUp is revolutionizing the way the world works. As the only all-in-one productivity platform built from day one for true...
Install, upgrade, and manage system software including operating systems, applications, and utilities....
Job Description Exciting Expansion in ViTrox USA! ViTrox Corporation, a global leader in high-speed machine vision inspection systems, is growing! We are thrilled to announce an opening for an...
Minimum four years full-time experience in IT help desk support, including roles that involve extensive knowledge of computer hardware, software applications, troubleshooting, systems analysis, technical...
Demographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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