Help Desk Technician Jobs in Austin, TX
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet...
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
JOB SUMMARY The future of mobility needs people who think down different tracks; people who can turn complexity into the manageable and people who are passionate about making a difference. Whether...
This on-premise role combines help desk support, application support for Microsoft 365 and cross-platform laptops (Mac and PC), audio-visual (A/V) support, shipping and receiving, and asset inventory...
Network Development Engineer, Operations, IT, & Support Engineering
- Austin, TX
- 2 days ago
- Austin, TX
- 2 days ago
DESCRIPTION The Amazon Robotics Infrastructure Engineering team is looking for a Network Development Engineer (NDE) to join our team. We build and operate the network and services that enable...
We are seeking a qualified IT help desk technician to assist our customers with technical problems concerning computer systems, hardware, and software and related technologies....
Sets up equipment for employee use; performs or ensures proper installation of cables, operating systems or appropriate software including telephone setup....
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Experienced IT Help Desk Technician
- Round Rock, TX (22 miles from Austin, TX)
- 4 days ago
- Round Rock, TX (22 miles from Austin, TX)
- 4 days ago
We are looking for competent Tier 1 Help Desk Technicians to add to our existing team, providing excellent technical support to our customers....
IT Support Engineer II, Workplace and Back Office Technology Support
- Austin, TX
- 6 days ago
- Austin, TX
- 6 days ago
systems support experience - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications PREFERRED QUALIFICATIONS - 3...
Job ID Number** R5497 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** As a Support Analyst, youi will support and resolve technical issues with Microsoft...
Hardware Support Engineer , Field Hardware Support Engineering
- Austin, TX
- 10 days ago
- Austin, TX
- 10 days ago
Hardware Support Engineer Amazon Robotics Fulfillment Center Technical Support This position will be based out of Omaha, Nebraska or surrounding area Are you inspired by invention? Is problem...
One of Insight Global's Fortune 500 clients is looking for Remote Help Desk candidates. For this position, all candidates will provide remote technical support to all retail store and non-retail...
Remote WorkDemographic Data for Austin, TX
Moving to Austin, TX? Find some basic demographic data about Austin, TX below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Austin, TX
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Austin, TX offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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