Help Desk Technician Jobs in Knoxville, TN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- TEKsystems
- Powell, TN (10 miles from Knoxville, TN)
- 14 days ago
- Powell, TN (10 miles from Knoxville, TN)
- 14 days ago
Skills Help desk support, Help desk, Troubleshooting, Customer service, Service desk, Active directory, Support, Office 365 Top Skills Details Help desk support,Help desk,Troubleshooting,Customer service...
In Person ContractOptimize Performance and Data Integrity as our next SQL Support Specialist! Are you a SQL expert ready to solve complex data challenges in real-time? Join Trimble's AECO team to troubleshoot...
In Person- TEKsystems c/o Allegis Group
- Maryville, TN (21 miles from Knoxville, TN)
- 27 days ago
- Maryville, TN (21 miles from Knoxville, TN)
- 27 days ago
Printer troubleshooting - thermal printer experience is a plus Skills Help desk, Help desk support, Troubleshooting, Customer service, Active directory Top Skills Details Help desk,Help desk support...
In Person- TEKsystems
- Powell, TN (10 miles from Knoxville, TN)
- 29 days ago
- Powell, TN (10 miles from Knoxville, TN)
- 29 days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In Person4755 - 53771 - Continuum Technical Support Specialist I
- DeRoyal
- Powell, TN (10 miles from Knoxville, TN)
- 30+ days ago
- Powell, TN (10 miles from Knoxville, TN)
- 30+ days ago
OTHER SKILLS AND ABILITIES Problem Solving, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency....
In PersonSenior IT Field Support Technician
- Strategic Staffing Solutions
- Knoxville, TN
- 30+ days ago
- Knoxville, TN
- 30+ days ago
Senior IT Field Support Technician - TRAVEL 6+ months with extension 80% travel - must be based in Knoxville, TN area $40-42/hr Requirements Must be able to use personal credit card for...
In PersonExciting Senior Operational Travel Technician opportunity within an established environment. Contract Duration: 6 months could extend Onsite in Knoxville, TN with 80% travel Job Brief Provide...
In Person- Motion Recruitment Partners
- Knoxville, TN
- 30+ days ago
- Knoxville, TN
- 30+ days ago
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical...
RemoteSenior User Support Specialist
- CONTACT GOVERNMENT SERVICES
- Knoxville, TN
- 60+ days ago
- Knoxville, TN
- 60+ days ago
This role requires expertise in computer applications, operating systems, and telecommunications....
In PersonWhat You Will Do The Premier Support Engineer (PSE) will support strategic, Premium Vista ERP customers by resolving post-implementation product issues, providing proactive database and systems...
In PersonDemographic Data for Knoxville, TN
Moving to Knoxville, TN? Find some basic demographic data about Knoxville, TN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Knoxville, TN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Knoxville, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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