Help Desk Technician Jobs in Scranton, PA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Jessup, PA (6 miles from Scranton, PA)
- 1 day ago
- Jessup, PA (6 miles from Scranton, PA)
- 1 day ago
Job Description Distribution Center Help Desk 1225 Mid Valley Dr, Jessup, PA 18434 PA100 Distribution Center Part-time Shift(s): MON TUE WED THU 2:00pm - 6:00pm FRI 1:00pm - 5:00pm Up to 28...
- Tobyhanna, PA (18 miles from Scranton, PA)
- 2 days ago
- Tobyhanna, PA (18 miles from Scranton, PA)
- 2 days ago
Overview/ Job Responsibilities Sev1Tech is looking for a Field Support Technician. The selected candidate will perform tactical radio field support and be independently responsible for...
JobID: 49851 Title: Regional IT Support Manager Location: Scranton, PA Overview: Leadership & Management: o Lead, mentor, and manage a team of IT support professionals across the region. o Ensure...
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 7 days ago
- Wilkes Barre, PA (16 miles from Scranton, PA)
- 7 days ago
Our Opportunity : We are seeking a motivated and skilled IT Support Tech II to join our dynamic team at the Wilkes-Barre, PA Fulfillment Center! In this role, you will play a crucial part in...
Help Desk Support Technician maintains and support computer systems and networks aiming for the highest functionality....
Software and Hardware Support: Provide support for standard office applications, operating systems (Windows, macOS), and peripheral devices....
- Olyphant, PA (6 miles from Scranton, PA)
- 16 days ago
- Olyphant, PA (6 miles from Scranton, PA)
- 16 days ago
Location: Olyphant, PA Salary: $110,000.00 USD Annually - $115,000.00 USD Annually Description: Our client is currently seeking a IT Support Lead This position is hybrid in Olyphant, PA - MUST be...
Demographic Data for Scranton, PA
Moving to Scranton, PA? Find some basic demographic data about Scranton, PA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Scranton, PA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Scranton, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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