Help Desk Technician Jobs in Nepean, ON
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Representative
- Ottawa, ON (6 miles from Nepean, ON)
- 2 days ago
- Ottawa, ON (6 miles from Nepean, ON)
- 2 days ago
Job ID 26-169 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications,...
- Ottawa, ON (6 miles from Nepean, ON)
- 6 days ago
- Ottawa, ON (6 miles from Nepean, ON)
- 6 days ago
systems and software with emphasis on installation, troubleshooting, upgrading, integration and client/server operations is desired Debugging of customer code Experience with JavaScript, jQuery, HTML...
Responsibilities for this Position Location: 1941 Robertson Rd, Nepean, ON K2H 5B7, Canada Employment Type: Fulltime-Regular Company Description At General Dynamics Mission SystemsCanada, our...
Co-op/Intern Technical Support Analyst
- Ottawa, ON (6 miles from Nepean, ON)
- 12 days ago
- Ottawa, ON (6 miles from Nepean, ON)
- 12 days ago
systems Working knowledge of relational database and query writing Experience in a customer-facing technical support position Were accepting applications now through end of day on Tuesday, June 17,...
- Gatineau, QC (11 miles from Nepean, ON)
- 16 days ago
- Gatineau, QC (11 miles from Nepean, ON)
- 16 days ago
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...
- Ottawa, ON (6 miles from Nepean, ON)
- 30+ days ago
- Ottawa, ON (6 miles from Nepean, ON)
- 30+ days ago
Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...
- Ottawa, ON (6 miles from Nepean, ON)
- 45+ days ago
- Ottawa, ON (6 miles from Nepean, ON)
- 45+ days ago
At least three years of full time experience in customer care/customer support or related field Experience in a wide-range of computer operating systems and software with emphasis on installation, troubleshooting...
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Nepean, ON
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Nepean, ON offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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