Help Desk Technician Jobs in Gloucester, ON

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-10 of 10 Jobs

Senior Technician, IT Support

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 11 hours ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 11 hours ago

Experience with operating systems to install, diagnose and repair issues; ability to support large user groups. Experience in the implementation of system upgrades....

Help Desk Specialist - Level 1

  • Gloucester, ON
  • 6 days ago
  • Gloucester, ON
  • 6 days ago

We are seeking one bilingual Level 1 Help Desk Specialist to provide remote virtual support to users of the Workday Financial System. The role involves providing advanced user support via MS...

Windows Support Engineer

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 6 days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 6 days ago

Our client, a leading financial institution, is seeking an experienced Windows Support Engineer to join their team and play a critical role in maintaining and enhancing their hybrid Windows server...

Lead Technician, IT Support

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 7 days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 7 days ago

Follow us on LinkedIn Job Type: Employee Duration in Months (for fixed-term jobs): N/A Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: IT Support Services, Faculty of Science...

Help Desk Specialist - Level 2

  • Gloucester, ON
  • 9 days ago
  • Gloucester, ON
  • 9 days ago

We are seeking two bilingual Level 2 Help Desk Specialists to provide remote virtual support to users of the Workday Financial System. The role involves providing advanced user support via MS...

YCC Controller/Help Desk

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 27 days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 27 days ago

Participate in emergency situations involving vehicles, equipment and a l perso n elonsite. Notify the appropriate persons in the event of an emergency....

Senior Manager, IT Support

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 30+ days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 30+ days ago

fixed-term jobs): 24 Job Family: IT Support # of Open Positions: 1 Faculty/Service - Department: Administration and Operations, Faculty of Health Sciences Campus: Lamoureux Hall Union Affiliation: N/...

Help Desk Operator

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 30+ days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 30+ days ago

Help Desk Operator Come join us in reshaping the future with AtkinsRealis. AtkinsRealis is dedicated in engineering a better future for our planet and its people. Location Ottawa, ON Responsible...

Helpdesk Analyst

  • Gatineau, QC (7 miles from Gloucester, ON)
  • 90+ days ago
  • Gatineau, QC (7 miles from Gloucester, ON)
  • 90+ days ago

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...

4844-Senior Helpdesk Analyst

  • Ottawa, ON (3 miles from Gloucester, ON)
  • 90+ days ago
  • Ottawa, ON (3 miles from Gloucester, ON)
  • 90+ days ago

Telesat (NASDAQ and TSX: TSAT) is a leading global satellite operator, providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications,...

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Technician Jobs in Gloucester, ON

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Gloucester, ON offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Gloucester, ON
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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