Help Desk Technician Jobs in Strongsville, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Cleveland, OH (14 miles from Strongsville, OH)
- 11 hours ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 11 hours ago
desk support Customer service mindset Problem resolution Additional Skills & Qualifications Communicates clearly and effectively to minimize disruption and management overhead....
- Cleveland, OH (14 miles from Strongsville, OH)
- 1 day ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 1 day ago
Role: Support Engineers with EUC Support Function: Help Desk Support Job Location: Cleveland, Ohio office in the USA 100% onsite role....
- Twinsburg, OH (19 miles from Strongsville, OH)
- 2 days ago
- Twinsburg, OH (19 miles from Strongsville, OH)
- 2 days ago
We're seeking a hands-on IT Support Technician for a contract role with a strong potential for extension. This is an onsite opportunity in a dynamic office environment, perfect for someone with a...
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations
- Strongsville, OH
- 4 days ago
- Strongsville, OH
- 4 days ago
Lead Database Support Consultant in Pittsburgh, PA, and multiple client locations STRONGSVILLE, Ohio, United States | Posted: 4/22/2025 Indotronix is seeking a Lead Database Support Consultant in...
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
Responsibilities?Provide customers with remote guidance and expertise to resolve technical problems? Act as second tier end user contact and resolution? Resolve customer reported issues using...
Remote Work- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month...
Store Computer Operations Helpdesk
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 4 days ago
The IT Help Desk Analyst 1N will provide The Paint Stores Group (PSG) store employees with a single point of contact to track, log, report, and resolve level one hardware and software problems...
Desktop Support Administrator III
- Beachwood, OH (19 miles from Strongsville, OH)
- 4 days ago
- Beachwood, OH (19 miles from Strongsville, OH)
- 4 days ago
This includes, Windows operating systems, all Microsoft applications in addition to UH approved third party software.Develops and maintains technical and procedural documentation to be used by the Field...
- Brooklyn, OH (9 miles from Strongsville, OH)
- 4 days ago
- Brooklyn, OH (9 miles from Strongsville, OH)
- 4 days ago
Position Summary Arrow International is hiring two Help Desk technicians in support of corporate, US, Canada, and UK locations in addition to distributors and manufacturing locations....
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
IT Support Technician Job Poster : Jobs Skills:Support | Location: Cleveland, Ohio, United States Of America Views:8 IT Support Technician with solid experience in Microsoft Windows environments,...
IT Client Support Associate Onsite Twinsburg, OH – $20-23 / hr IT support
- Twinsburg, OH (19 miles from Strongsville, OH)
- 8 days ago
- Twinsburg, OH (19 miles from Strongsville, OH)
- 8 days ago
For immediate consideration please send resume to ... (title: IT Support Twinsburg OH) Leading food distribution company is looking for a IT client support associate. This role is responsible for...
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 8 days ago
COMPANY OVERVIEW The Northeast Ohio Regional Sewer District protects public health and the environment by leading effective wastewater and stormwater management. As the largest wastewater...
- Warrensvl Hts, OH (19 miles from Strongsville, OH)
- 11 days ago
- Warrensvl Hts, OH (19 miles from Strongsville, OH)
- 11 days ago
Location : Cleveland, Ohio (In-Office) Salary : $70,000 - $80,000 (DOE) Growth Opportunity | Professional Development | Great Benefits Who We Are We're a trusted Managed IT Service Provider based...
Biomedical Equipment Support Specialist
- Cleveland, OH (14 miles from Strongsville, OH)
- 12 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 12 days ago
systems, and McAfee)....
- Independence, OH (10 miles from Strongsville, OH)
- 12 days ago
- Independence, OH (10 miles from Strongsville, OH)
- 12 days ago
About KeyfactorOur mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
Demographic Data for Strongsville, OH
Moving to Strongsville, OH? Find some basic demographic data about Strongsville, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Strongsville, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Strongsville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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