Help Desk Technician Jobs in New Albany, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Dublin, OH (17 miles from New Albany, OH)
- 1 day ago
- Dublin, OH (17 miles from New Albany, OH)
- 1 day ago
Skills Help desk support, Troubleshooting, Service desk, Support, Phone support, Servicenow, comptia, certification and accreditation Top Skills Details Help desk support, Troubleshooting,Service desk...
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
systems (Windows/Mac), word processing (Microsoft Word), spreadsheet (Excel) and E-Mail (Outlook) software applications required Familiarity with mobile device hardware and operating systems (iOS/Android...
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
- Columbus, OH (10 miles from New Albany, OH)
- 1 day ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
RPA Support Engineer Genesis10 35.00 45.00 Hour life insurance, 401(k) United States, Ohio, Columbus Jun 07, 2025 Genesis10 is currently seeking an RPA Support Engineer Specialist: III (Senior)...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
Tier 2 Technical Support Vaco $85,000.00 - $90,000.00 / yr United States, Ohio, Columbus Jun 07, 2025 A Vaco client in Columbus Ohio is in search of an experienced Tier 2 Support Analyst to...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
IT Help Desk Analyst Required Skills: 3+ years in a customer service/call center environment Eagerness to provide support for password resets, basic Windows OS issues, network connectivity and...
Technical Support Associate Analyst
- Grove City, OH (22 miles from New Albany, OH)
- 3 days ago
- Grove City, OH (22 miles from New Albany, OH)
- 3 days ago
General knowledge of Microsoft Operating systems, Windows 10 and Microsoft Office General knowledge of networking switches and data networks....
Epic Cupid-Radiant Support Specialist
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 3 days ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in...
Remote Work- Canal Winchester, OH (17 miles from New Albany, OH)
- 5 days ago
- Canal Winchester, OH (17 miles from New Albany, OH)
- 5 days ago
Technical Skills: Proficiency with Windows operating systems and Windows network. Familiarity with Google Workspace tools Familiarity with repairing Chromebook devices....
- Dublin, OH (17 miles from New Albany, OH)
- 5 days ago
- Dublin, OH (17 miles from New Albany, OH)
- 5 days ago
Our client is looking for a tier 1 analyst to join their team and support an influx of tickets. Must have at minimum 6 months of information technology experience. This can be a combination of...
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 5 days ago
The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network...
- Columbus, OH (10 miles from New Albany, OH)
- 6 days ago
- Columbus, OH (10 miles from New Albany, OH)
- 6 days ago
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in...
Demographic Data for New Albany, OH
Moving to New Albany, OH? Find some basic demographic data about New Albany, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New Albany, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Albany, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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