Help Desk Technician Jobs in Columbus, OH
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
desk support, Help desk, Windows, Troubleshooting, Customer service, Active directory Top Skills Details Help desk support,Help desk,Windows,Troubleshooting,Customer service Experience Level Intermediate...
Skills Help desk, Help desk support, Troubleshooting, Support, Service desk, Technical support, certification and accreditation Top Skills Details Help desk, Help desk support, Troubleshooting, Support...
- Grove City, OH (17 miles from Columbus, OH)
- 3 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 3 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Title: Service Desk Technician Reports to: Service Desk Supervisor Supervises: None Status: Non-Exempt Objective The Service Desk Technician operates and monitors computer equipment. Performs...
- Dublin, OH (6 miles from Columbus, OH)
- 7 days ago
- Dublin, OH (6 miles from Columbus, OH)
- 7 days ago
Job Title: Help Desk Technician Department: Health System Shared Services | Desk Top Support Job Description Responsible for receiving, resolving, escalating, and monitoring customer issues/requests...
- Grove City, OH (17 miles from Columbus, OH)
- 8 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 8 days ago
system functionality or equivalent training and or education is required.Skills: Demonstrated ability to focus on the objectives while providing instruction and remain calm.Customer Service experience...
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
The Senior Endpoint and Virtual Desktop Engineer will be responsible for overseeing the deployment, configuration, and management of endpoint devices using Microsoft Intune. This role includes...
The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the...
IT Student HelpDesk The Ohio State University - 4.1 Columbus, OH Job Details 1 day ago Qualifications Software troubleshooting Entry level Full Job Description Job Description IT Help Desk Student...
Job Title: Help Desk Technician Department: Health System Shared Services | Desk Top Support Job Description Responsible for receiving, resolving, escalating, and monitoring customer issues/requests...
Compensation Type: Hourly Compensation: $21.69 Job Summary The Information Technology (IT) Technician I position is responsible for providing technical support to the users while working under...
Technician, IT Support Services Columbus State Community College
- Columbus, OH
- 12 days ago
- Columbus, OH
- 12 days ago
ESSENTIAL JOB FUNCTIONS Customer Service Collaborate with fellow frontline technicians on work orders generated by the institutional ticketing system to address challenges faced by college...
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Columbus, OH
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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