Help Desk Technician Jobs in Research Triangle Park, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 hours ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 hours ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
ISu0026T HelpLine Technical Support Analyst
- Cary, NC (11 miles from Research Triangle Park, NC)
- 9 hours ago
- Cary, NC (11 miles from Research Triangle Park, NC)
- 9 hours ago
Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the...
- Chapel Hill, NC (10 miles from Research Triangle Park, NC)
- 9 hours ago
- Chapel Hill, NC (10 miles from Research Triangle Park, NC)
- 9 hours ago
Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...
Desktop Support Engineer at Multiple locations
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
Installation and Configuration: Set up new hardware, software, and operating systems. Training and Assistance: Provide training and technical support to end-users....
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
systems; both server and workstation Understanding of Microsoft Office Suite Understanding of network infrastructure and concepts Requirements Two-year degree in computer-related studies or certification...
IS&T HelpLine Technical Support Analyst
- Cary, NC (11 miles from Research Triangle Park, NC)
- 2 days ago
- Cary, NC (11 miles from Research Triangle Park, NC)
- 2 days ago
Job Summary Summary Posted: Jun 13, 2025 Role Number: 200609148 Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we...
Lab and Manufacturing Systems Support Analyst, IT
- Durham, NC (6 miles from Research Triangle Park, NC)
- 2 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 2 days ago
The position will require basic IT skills in relation to networking, hardware, databases, and operating system level knowledge....
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 2 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 2 days ago
CTG is seeking to fill a PC Technician II opening for our client in Raleigh, NC. Location: Raleigh, NC Duration: Ongoing Contract Duties: Provide daily technical support for desktops, laptops,...
Epic Cupid-Radiant Support Specialist
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications...
Technical Support Engineer - Rotational Program (Emerging Career)
- Cary, NC (11 miles from Research Triangle Park, NC)
- 4 days ago
- Cary, NC (11 miles from Research Triangle Park, NC)
- 4 days ago
systems, but be familiar with all of them: Windows, UNIX, or Linux....
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
Candidates supporting this function shall have a minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management...
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
Help Desk Technician Leisnoi, Inc....
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 4 days ago
Support Engineer, Level I This role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is...
Demographic Data for Research Triangle Park, NC
Moving to Research Triangle Park, NC? Find some basic demographic data about Research Triangle Park, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Research Triangle Park, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Research Triangle Park, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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