Help Desk Technician Jobs in Research Triangle Park, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Premier Technical Support Specialist
- Morrisville, NC (4 miles from Research Triangle Park, NC)
- 4 hours ago
- Morrisville, NC (4 miles from Research Triangle Park, NC)
- 4 hours ago
General Information Req # WD00081787 Career area: Services Country/Region: United States of America State: North Carolina City: Morrisville Date: Monday, April 28, 2025 Working time: Full-time...
Ansible Technical Support Engineer
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 hours ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 hours ago
The Technical Support Engineer works with minimal supervision to resolve routine and semi-routine technical issues and ensures customers maximize the value of their subscriptions. This role...
Remote Work- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 1 day ago
Job#: 2072602 Job Description: Position: Desktop Support / Service Desk Analyst Location: Fully onsite - Raleigh, NC Duration: 12 months Pay Rate Range: $28-30/hr. Day to Day Responsibilities:...
- Durham, NC (6 miles from Research Triangle Park, NC)
- 2 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 2 days ago
. - Install, configure, and update operating systems, drivers, and software applications....
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast - an advanced software as a service (SaaS) image storage and reporting solution...
- Durham, NC (6 miles from Research Triangle Park, NC)
- 3 days ago
- Durham, NC (6 miles from Research Triangle Park, NC)
- 3 days ago
Business Analyst for ServiceNow and 3rd Party applications is a NORAM based role either in RTP (Raleigh-Durham), NC or Salt Lake City, UT. As a BA, the candidate will have minimum of 3 years of...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Sr. Manager, IT Support Services
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 3 days ago
About the role The Sr. Manager, IT Support Services is responsible for ensuring the effective delivery of IT services to internal and external clients. This position manages the Service Desk and...
Help Desk Specialist (MacOS) On Site Cary, Raleigh, NC
- Cary, NC (11 miles from Research Triangle Park, NC)
- 4 days ago
- Cary, NC (11 miles from Research Triangle Park, NC)
- 4 days ago
Helpdesk Analyst Located onsite in Raleigh North, North Carolina ON SITE MacOS troubleshooting experience REQUIRED. Additional Preferred skills Certified Support Professional Cisco CCNA...
SUPTRS Program and Project Support Specialist
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 days ago
Recruitment Range: $65,000 - $75,000 This position is 100% federally funded. The Division of Mental Health, Developmental Disabilities and Substance Use Services is the designated Single State...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 4 days ago
Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Windows Active Directory authentication and security....
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 5 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 5 days ago
un Remote IT Support Technician compensation: $35-$55 SimplyUp IT, a fast-growing managed IT services provider, is seeking a dependable and tech-savvy Remote IT Support Technician based near...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
Insight Global is seeking a Desktop Support Technician supporting the Service Desk component of the overall Service Delivery and IT support within Information Services for a global pharmaceutical...
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Help Desk Analyst - Tier 1 (Day)
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
- Raleigh, NC (16 miles from Research Triangle Park, NC)
- 6 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Demographic Data for Research Triangle Park, NC
Moving to Research Triangle Park, NC? Find some basic demographic data about Research Triangle Park, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Research Triangle Park, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Research Triangle Park, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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