Help Desk Technician Jobs in Raleigh, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
- INFO ORIGIN INC
- Raleigh, NC
- 1 hour ago
- Raleigh, NC
- 1 hour ago
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position INFO ORIGIN INC - 4.0 Raleigh, NC Job Details Contract $35 - $45 an hour 20 hours ago Qualifications Incident management software IT...
Remote Contract- TG Therapeutics, Inc
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 hour ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 hour ago
DEEPLY COMMITTED TO PATIENTS Open Position Title: IT Support Engineer II Location: Morrisville, NC (hybrid) If you are interested in the below position, please send your resume to ... and...
RemoteJob Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonRole Name - Azure VDI Midpoint Engineer Location: Raliegh, NC Duration: 6 Months ROLE_DESCRIPTION This role is for a contingent resource to function as a mid-level engineer as part of Enact...
HybridSoftware Support Engineer Raleigh, NC Are you a creative technical problem solver? Are you driven to fix whats not working or make things work better? If so, our team members are transforming how...
In PersonHCS Desktop Support Specialist - ISD End User Support
- UNC Health Care
- Raleigh, NC
- 1 day ago
- Raleigh, NC
- 1 day ago
Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:...
In PersonProvides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM 3:30PM EST). Resolves technical issues, manages access, and supports users; includes weekends and holidays to...
RemoteTechnical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
HybridEHR Helpdesk Analyst 1st Shift 12 Months Raleigh, NC Remote Provides advanced Epic EHR support across 13 facilities. Fully remote, 1st shift (7AM 3:30PM EST). Resolves technical issues, manages...
RemoteIN Person Interview For Desktop Specialist- Senior in Raleigh NC
- Ask IT Consulting
- Raleigh, NC
- 6 days ago
- Raleigh, NC
- 6 days ago
Company Description This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and...
In Person- ServiceTrade
- Durham, NC (21 miles from Raleigh, NC)
- 13 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 13 days ago
Position Description: At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We're on a...
RemotePosting Information Posting Number: PG194654EP Internal Recruitment : No Working Title: IT Client Support Specialist Anticipated Hiring Range: $74,613 - $79,819 Work Schedule: Monday - Friday 8:00...
In Person- Nutanix
- Durham, NC (21 miles from Raleigh, NC)
- 14 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 14 days ago
Hungry, Humble, Honest, with Heart. The Opportunity We are looking for an accomplished Systems Reliability Engineer (SRE) to support our Enterprise accounts, build and maintain strong customer...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Raleigh, NC
- 15 days ago
- Raleigh, NC
- 15 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In Person- Randstad
- Apex, NC (16 miles from Raleigh, NC)
- 15 days ago
- Apex, NC (16 miles from Raleigh, NC)
- 15 days ago
Are you an ambitious IT professional looking to elevate your career within a mature, 100% cloud-native environment? We are partnering with a thriving, global organization to find an O365 Support...
In PersonDemographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »