Help Desk Technician Jobs in Raleigh, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
InfoSphere Optim Technical Support Professional
- Durham, NC (21 miles from Raleigh, NC)
- 22 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 22 hours ago
Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...
Desktop Support Specialist - UNC Rex Hospital - Raleigh NC
- Raleigh, NC
- 23 hours ago
- Raleigh, NC
- 23 hours ago
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Responsible for...
Print Technical Support Specialist
- Apex, NC (16 miles from Raleigh, NC)
- 1 day ago
- Apex, NC (16 miles from Raleigh, NC)
- 1 day ago
Prior experience in IT Help Desk Support, preferably with exposure to both application and hardware support....
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 1 day ago
MACOM designs and manufactures semiconductor products for Data Center, Telecommunication, and Industrial and Defense applications. Headquartered in Lowell, Massachusetts, MACOM has design centers...
Required Experience: - Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details...
Service Desk Technician II s provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity...
Sr Analytical Technical Support Engineer
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 2 days ago
Summary of Duties: SAS Institute, Inc. seeks a Sr Analytical Technical Support Engineer to provide technical support for analytical enterprise-class SAS software applications and/or solutions by...
Remote WorkCompany Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ. Infojini Consulting is recognized as one of the fastest growing...
Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County...
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
We have a strong foundation built on legacy and emerging technologies, including excellent track record of on-time delif emerging mobile-based applications and web based application development....
Lead Desktop Support in Durham NC
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
Company Description US IT solutions Inc. and we are Staffing Specialist working directly with all US States and Local and Commercial clients. We are known for our IT Services, Mobile development,...
Title: Help Desk Analyst Tier 3 Application/Production Support Lo
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. O ur company is serving various State, Local and County...
Job ID: NC-775598 Hybrid/Local Help desk analyst with Application/Production support, child welfare, NC FAST functionality, SQL, phone service and government experience Location: Raleigh...
Desktop Support Specialist Sr - UNC Rex Hospital - Raleigh NC
- Raleigh, NC
- 3 days ago
- Raleigh, NC
- 3 days ago
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Provides senior...
Application/Production Support Help Desk Analyst - HYBRID
- Durham, NC (21 miles from Raleigh, NC)
- 3 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 3 days ago
Job Description: ***Crop to Crop resumes are accepted This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Raleigh, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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