Help Desk Technician Jobs in Greensboro, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Liberty, NC (17 miles from Greensboro, NC)
- 6 hours ago
- Liberty, NC (17 miles from Greensboro, NC)
- 6 hours ago
Company: SAIC Location: Fort Liberty, NC Career Level: Entry Level Industries: Technology, Software, IT, Electronics Description Description SAIC is seeking a dedicated and skilled PC Technician...
Role Details Type of Support: Email, Chat, Voice Messaging Contract Duration: Full-time, Permanent Work Schedule: Training - To be determined | Production - To be determined Work Type and...
database design and development (SQL, stored procedures, data modeling) Experience with messaging systems (i.e., MQ and JMS) Experience with build tools, such as Git, Maven, and Jenkins....
database design and development (SQL, stored procedures, data modeling) Experience with messaging systems (i.e., MQ and JMS) Experience with build tools, such as Git, Maven, and Jenkins OTHER JOB REQUIREMENTS...
The range of duties includes, but is not limited to, verifying data, report writing, summarizing and reconciling information or financial data, records management, claims review and processing,...
This position provides high-level administrative support to the Chair of Electrical & Computer Engineering ( ECEN ) Department in interacting with the public and in assisting students, faculty,...
Administrative Support Specialist North Carolina A&T State University
- Greensboro, NC
- 11 days ago
- Greensboro, NC
- 11 days ago
Description: This position provides high-level administrative support to the Chair of Electrical & Computer Engineering ( ECEN ) Department in interacting with the public and in assisting...
Desktop Support Installation Technician
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 30+ days ago
Job#: 2074627 Job Description: Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital...
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Greensboro, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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