Help Desk Technician Jobs in Greensboro, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
GENERAL STATEMENT OF DUTIES This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and...
Software Sales and Support Specialist
- High Point, NC (14 miles from Greensboro, NC)
- 23 hours ago
- High Point, NC (14 miles from Greensboro, NC)
- 23 hours ago
Promotes the sale of Amada software and peripherals within assigned territory. Conducts on-site support to set up the software parameters to match the machine's specifications to take full...
Enterprise Desktop Support Technician
- Burlington, NC (15 miles from Greensboro, NC)
- 1 day ago
- Burlington, NC (15 miles from Greensboro, NC)
- 1 day ago
EXPERIENCE Strong knowledge of the Windows desktop operating system environment as well as PC applications such as MS Office is required. 2-3 years of experience in a computer support role with knowledge...
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global...
Executive IT Support Engineer, End User Computing
- Winston Salem, NC (24 miles from Greensboro, NC)
- 13 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 13 days ago
Under the general direction of a manager, the Executive IT Support Engineer, End User Computing is a highly visible and service-driven role responsible for providing premium, high-touch IT support...
- High Point, NC (14 miles from Greensboro, NC)
- 16 days ago
- High Point, NC (14 miles from Greensboro, NC)
- 16 days ago
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold,...
IT Technical Support Administrator Associate
- Winston Salem, NC (24 miles from Greensboro, NC)
- 16 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 16 days ago
Department: 12346 Enterprise Corporate - IAS Field Services Breakfix Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday- Friday 7:30am -...
- Winston Salem, NC (24 miles from Greensboro, NC)
- 16 days ago
- Winston Salem, NC (24 miles from Greensboro, NC)
- 16 days ago
Job Title : Desktop Support Location : Winston-Salem, NC 27103 Duration : 12+ months Contract (with possible extension) Job Description: Experience with deskside support to build machines, install...
Proficient knowledge of Microsoft Operating systems including Windows 2000, XP, Windows 7, Windows 10, Windows 11 is required. Proficient knowledge of Microsoft Office is required....
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community...
Customer Support Specialist III
- Browns Summit, NC (10 miles from Greensboro, NC)
- 22 days ago
- Browns Summit, NC (10 miles from Greensboro, NC)
- 22 days ago
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver...
- Asheboro, NC (23 miles from Greensboro, NC)
- 30+ days ago
- Asheboro, NC (23 miles from Greensboro, NC)
- 30+ days ago
The Help Desk Coordinator coordinates a variety of tasks based on interrelationships of various hardware systems, operating systems and software applications to ensure efficient resolution of issues...
- Asheboro, NC (23 miles from Greensboro, NC)
- 30+ days ago
- Asheboro, NC (23 miles from Greensboro, NC)
- 30+ days ago
Help Desk Technician Randolph Electric Membership Corp 879 McDowell Road, Asheboro, NC 27205 Help Desk Technician Location: Asheboro, NC Application Deadline: Open until filled Department: Engineering...
- Liberty, NC (17 miles from Greensboro, NC)
- 30+ days ago
- Liberty, NC (17 miles from Greensboro, NC)
- 30+ days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
Demographic Data for Greensboro, NC
Moving to Greensboro, NC? Find some basic demographic data about Greensboro, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Greensboro, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Greensboro, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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