Help Desk Technician Jobs in Fayetteville, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Systems using Endpoint management software (i.e., KACE, SCCM, or similar) Experience with networking essentials, operating systems, audio/video systems, and software troubleshooting Experience with...
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 6 days ago
Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications....
Job Description Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational...
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 19 days ago
- Fort Liberty, NC (7 miles from Fayetteville, NC)
- 19 days ago
Desktop Support Specialist Fort Bragg, NC, USA Req #7100 Thursday, January 30, 2025 GC&E Systems Group is seeking a Help Desk Support Specialist....
PC Technicians must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity...
Knowledge/Skills/Abilities Strong knowledge of common operating systems (Windows, macOS, iOS, Android, and ChromeOS) and common software applications including Microsoft 365 Apps for Business (Word,...
ITS Application Support Analyst POS # 115000026
- Fayetteville, NC
- 45+ days ago
- Fayetteville, NC
- 45+ days ago
systems, programming techniques, VoIP, core software applications and systems, project management and change management Skilled in research and problem-solving with a focus on creative thinking to...
Strong knowledge of Windows and macOS operating systems. Experience with Active Directory, Office 365, and other enterprise IT systems....
Demographic Data for Fayetteville, NC
Moving to Fayetteville, NC? Find some basic demographic data about Fayetteville, NC below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Fayetteville, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Fayetteville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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