Help Desk Technician Jobs in Elizabeth City, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Minimum of two (2) years of experience in help desk support and must include one (1) year of experience, including knowledge of PC operating systems, e.g., Windows, as well as networking and e-mail...
Journeyman Computer User Support Specialist
- Elizabeth City, NC
- 30+ days ago
- Elizabeth City, NC
- 30+ days ago
Two (2) years experience in help desk support....
IT Support Help Desk Specialist (Junior)
- Elizabeth City, NC
- 30+ days ago
- Elizabeth City, NC
- 30+ days ago
Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs...
IT Support Help Desk Specialist (Journeyman)
- Elizabeth City, NC
- 30+ days ago
- Elizabeth City, NC
- 30+ days ago
Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Nisga'a CIOPS provides hands-on experienced services to civilian and DoD programs...
CTE - Pre-Apprenticeship Computer Support Specialist
- Camden, NC (5 miles from Elizabeth City, NC)
- 90+ days ago
- Camden, NC (5 miles from Elizabeth City, NC)
- 90+ days ago
Camden County Schools Computer Support Specialist Pre-Apprenticeship NATURE OF WORK An employee in this class performs tasks to aid in the ongoing support of teachers and students using computers...
Distance Education Support Specialist
- Elizabeth City, NC
- 90+ days ago
- Elizabeth City, NC
- 90+ days ago
Provide end-user support to faculty, staff, and students to include troubleshooting for learning management system and other instructional technologies within the help desk support system....
Demographic Data for Elizabeth City, NC
Moving to Elizabeth City, NC? Find some basic demographic data about Elizabeth City, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Elizabeth City, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Elizabeth City, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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