Help Desk Technician Jobs in Durham, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Senior Application Support Analyst
- DPR Construction
- Raleigh, NC (21 miles from Durham, NC)
- 2 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 2 hours ago
Job Description Application Support Analyst - Productivity & Collaboration Position Summary DPR Construction is seeking an Application Support Analyst to support enterprise productivity,...
In PersonAzure Virtual Desktop Engineer
- Nam Info Inc
- Raleigh, NC (21 miles from Durham, NC)
- 6 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 hours ago
Role Name - Azure VDI Midpoint Engineer Location: Raliegh, NC Duration: 6 Months ROLE_DESCRIPTION This role is for a contingent resource to function as a mid-level engineer as part of Enact...
Hybrid- Honeywell
- Raleigh, NC (21 miles from Durham, NC)
- 14 hours ago
- Raleigh, NC (21 miles from Durham, NC)
- 14 hours ago
Software Support Engineer Raleigh, NC Are you a creative technical problem solver? Are you driven to fix whats not working or make things work better? If so, our team members are transforming how...
In PersonHCS Desktop Support Specialist - ISD End User Support
- UNC Health Care
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
- Raleigh, NC (21 miles from Durham, NC)
- 1 day ago
Description Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina. Summary:...
In PersonInstitutional Systems Support Specialist
- Alamance Community College
- Graham, NC (24 miles from Durham, NC)
- 2 days ago
- Graham, NC (24 miles from Durham, NC)
- 2 days ago
The Institutional Systems Support Specialist provides administrative and technical support for institutional systems, processes, and tools that support the Colleges academic operations and...
In Person- DPR Construction
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 4 days ago
Technical Skills Strong knowledge of Microsoft 365 and Windows operating systems. Experience supporting cloud-based and enterprise applications....
Hybrid- astyra
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
EHR Helpdesk Analyst *This is a remote position - Local to Raleigh, NC only please *This is a 1 st shift position from 7AM - 3:30 PM EST *Schedule may include weekends and holidays to ensure...
Remote- Carrboro, Town of (NC)
- Carrboro, NC (11 miles from Durham, NC)
- 5 days ago
- Carrboro, NC (11 miles from Durham, NC)
- 5 days ago
The IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and...
RemoteIN Person Interview For Desktop Specialist- Senior in Raleigh NC
- Ask IT Consulting
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
Company Description This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and...
In PersonPosition Description: At ServiceTrade, you'll build technology that matters - for your career, your team, and the thousands of commercial contractors who rely on our platform every day. We're on a...
Remote- NC State University
- Raleigh, NC (21 miles from Durham, NC)
- 13 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 13 days ago
Posting Information Posting Number: PG194654EP Internal Recruitment : No Working Title: IT Client Support Specialist Anticipated Hiring Range: $74,613 - $79,819 Work Schedule: Monday - Friday 8:00...
In PersonHungry, Humble, Honest, with Heart. The Opportunity We are looking for an accomplished Systems Reliability Engineer (SRE) to support our Enterprise accounts, build and maintain strong customer...
In PersonProduction Support Engineer III
- Truist Financial Corporation
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to...
In Person- Randstad
- Apex, NC (19 miles from Durham, NC)
- 15 days ago
- Apex, NC (19 miles from Durham, NC)
- 15 days ago
Are you an ambitious IT professional looking to elevate your career within a mature, 100% cloud-native environment? We are partnering with a thriving, global organization to find an O365 Support...
In PersonTechnical Support Representative
- Concord Hospitality Enterprises
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
Provide help desk support for Concord's corporate office and hotel properties for hosted applications, systems and services....
In PersonDemographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Durham, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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