Help Desk Technician Jobs in Asheville, NC
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
LOCATION: Asheville, NC – this is an office-based position at our Ridgefield office in Asheville, NC. Prefer the person in this role to live in North Carolina or within 40 miles of the NC border....
- Black Mountain, NC (15 miles from Asheville, NC)
- 90+ days ago
- Black Mountain, NC (15 miles from Asheville, NC)
- 90+ days ago
The Position The Help Desk Technician provides support and resolution of store technology and operation problems through direct interaction with Ingles Stores via phone and email....
Demographic Data for Asheville, NC
Moving to Asheville, NC? Find some basic demographic data about Asheville, NC below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Asheville, NC
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Asheville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- Virus Removal
- Software Installation
- Technical Troubleshooting
- Operating Systems
- VPN
- IT Service Management
- Windows Server
- Remote Support
- DHCP
- Windows OS
- Windows 7
- Application Support
- DNS
- TCP/IP
- Windows 10
- Mobile Device Management
- Cisco
- MacOS
- VoIP
- Network Administration
- Help Desk Support
- IT Support
- ServiceNow
- ITIL
- Mac Skills
- Apple iOS
- Installation
- Resolution
- Customer Support
- Information Technology
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Technical Support
- Networking
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Documentation
- Collaboration
- Reporting
- Interpersonal Skills
- Inventory Management
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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