Help Desk Technician Jobs in New York, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Clover Tier 3 Support Engineer
- Berkeley Heights, NJ (22 miles from New York, NY)
- 3 hours ago
- Berkeley Heights, NJ (22 miles from New York, NY)
- 3 hours ago
**What would be great to have:** + Experience querying relational databases or using monitoring tools like Grafana. + Hands-on knowledge of Android OS or mobile troubleshooting. + Prior experience in...
Engineer, Enterprise Systems Support (HelpDesk)
- Fort Lee, NJ (6 miles from New York, NY)
- 4 hours ago
- Fort Lee, NJ (6 miles from New York, NY)
- 4 hours ago
Familiar with Windows and Mac operating systems, as well as common applications like Office 365. Working knowledge of Windows Server, Microsoft Active Directory / Entra and its associated tools....
Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure
- New York, NY
- 5 hours ago
- New York, NY
- 5 hours ago
Desktop Support Technician, Lead (Senior Consultant MIS Lvl A), IT Network Infrastructure Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals...
Lead Application Support Analyst Location New York, NY 10018 Job Summary The Lead Application Support Analyst position is responsible for providing oversight, leadership and direction to the group...
New IT Support Engineer 1 New York, New York, United States StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event...
Automation Support Engineer I (Tarrytown, NY, Onsite Customer)
- Tarrytown, NY (24 miles from New York, NY)
- 6 hours ago
- Tarrytown, NY (24 miles from New York, NY)
- 6 hours ago
databases and previous automation experience Electronics/electrical experience desirable but not a requirement Basic mechanical skills i.e. tapping/drilling/basic use of hand tools Additional Information...
IT Support Assistant - HelpDesk (Provisional)
- Staten Island, NY (10 miles from New York, NY)
- 1 day ago
- Staten Island, NY (10 miles from New York, NY)
- 1 day ago
They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located....
- Bronx, NY (6 miles from New York, NY)
- 1 day ago
- Bronx, NY (6 miles from New York, NY)
- 1 day ago
Information Technology (IT) Service Desk Analyst The Bronx Defenders (BxD)an innovative, progressive, holistic defense office in the South Bronxseeks an IT Service Desk Analyst. Responsibilities...
FIND A JOB POST A JOB CONTACT US TOOLS FIND A JOB POST A JOB CONTACT US TOOLS New York, New York Help Desk Specialist - NYC Our client is a highly respected and well-established nonprofit...
- Florham Park, NJ (21 miles from New York, NY)
- 1 day ago
- Florham Park, NJ (21 miles from New York, NY)
- 1 day ago
We are seeking a skilled and customer-focused Help Desk Technician to join our IT team....
Senior Tech Support Engineer Software Guidance & Assistance, Inc., (SGA), is seeking a IT Support Engineer for a contract-to-perm position with a financial services firm in mid-town manhattan,...
Service Desk Technician - Bilingual Dutch/English
- Newark, NJ (9 miles from New York, NY)
- 1 day ago
- Newark, NJ (9 miles from New York, NY)
- 1 day ago
Provides support for Microsoft Operating Systems (Windows7, Windows 10). Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365)....
Technical Support Engineer - University Graduate 2025 Verkada flexible benefit account, parental leave, paid holidays, sick time United States, York, York Jun 11, 2025 Who We Are Verkada is a...
On-Site Desktop/Tech Support: III (Senior) - NY Dexian DISYS United States, York, York Jun 11, 2025 On-Site Desktop/Tech Support: III (Senior) - NY Job details Posted 11 June 2025 Location York,...
Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer....
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in New York, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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