Help Desk Technician Jobs in Greene, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Desktop Support Technician Intern
- United Health Services
- Binghamton, NY (13 miles from Greene, NY)
- 19 days ago
- Binghamton, NY (13 miles from Greene, NY)
- 19 days ago
systems Familiarity with desktop hardware, printers, and peripherals Strong customer service skills with ability to support clinicians and staff calmly and professionally Understanding of the importance...
In Person InternshipHOURS M-F - 8-5 for Training M-f 6:30-3:30 after training period Skills Help desk support, Help desk, Desktop, Windows 10, Hardware, Support, Troubleshooting, Deployment, Customer service, Service desk...
In PersonAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonDesktop Support Engineer (Dispatch /Part-Time) Greene, New York- USA
- Axiom Technologies
- Greene, NY
- 45+ days ago
- Greene, NY
- 45+ days ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com We are...
Hybrid Part TimeIT Desktop Support- Greene,New York, USA (Dispatch/On Demand)
- Axiom Technologies
- Greene, NY
- 45+ days ago
- Greene, NY
- 45+ days ago
Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com. We are...
HybridDemographic Data for Greene, NY
Moving to Greene, NY? Find some basic demographic data about Greene, NY below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Greene, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Greene, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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