Help Desk Technician Jobs in East Syracuse, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Skaneateles, NY (20 miles from East Syracuse, NY)
- 2 days ago
- Skaneateles, NY (20 miles from East Syracuse, NY)
- 2 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. Youll feel...
- Skaneateles Falls, NY (22 miles from East Syracuse, NY)
- 3 days ago
- Skaneateles Falls, NY (22 miles from East Syracuse, NY)
- 3 days ago
This is where you save and sustain lives At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel...
- Verona, NY (23 miles from East Syracuse, NY)
- 6 days ago
- Verona, NY (23 miles from East Syracuse, NY)
- 6 days ago
June 4, 2025 Computer Service Technician Duties: Position responsible for providing support in areas such as installation, repair, and general technical troubleshooting as needed on equipment...
Skills Troubleshooting, help desk support, service desk, Customer service, Technical support, Help desk, Hardware, Windows, Desktop, customer service skills, office 365, itsm, microsoft office, Windows...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 11 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 11 days ago
Mohawk Global is currently seeking a Help Desk Technician for our Syracuse, NY office....
HR Operations Support Specialist
- Syracuse, NY (6 miles from East Syracuse, NY)
- 21 days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 21 days ago
HRIS records management to include relational database experience required. Excellent communication, analytical, customer service, and team orientation skills....
- Oneida, NY (21 miles from East Syracuse, NY)
- 24 days ago
- Oneida, NY (21 miles from East Syracuse, NY)
- 24 days ago
NY1535391 Technical Support Specialist Job Type: Full-time The Arc Madison Cortland is looking for a full time and highly motivated person for an Entry Level Technical Support Specialist. Summary:...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 30+ days ago
An understanding of desktop operating systems, including macOS, Windows, and Ubuntu. Familiarity with Active Directory, Windows Server, and Microsoft 365 administration....
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members...
- Verona, NY (23 miles from East Syracuse, NY)
- 45+ days ago
- Verona, NY (23 miles from East Syracuse, NY)
- 45+ days ago
Oneida Innovations Group is a tribally-owned enterprise of the Oneida Indian Nation, an innovative and experienced Indian Nation owning and operating several multifaceted business enterprises,...
- Syracuse, NY (6 miles from East Syracuse, NY)
- 60+ days ago
- Syracuse, NY (6 miles from East Syracuse, NY)
- 60+ days ago
Job Summary: Install, troubleshoot and repair PC hardware and software applications. Installations include new devices, departmental moves and migrations from existing computers. Research and...
Demographic Data for East Syracuse, NY
Moving to East Syracuse, NY? Find some basic demographic data about East Syracuse, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in East Syracuse, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in East Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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