Help Desk Technician Jobs in Buffalo, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Buffalo, NY
- 2 hours ago
- Buffalo, NY
- 2 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Senior Microcomputer Technical Support Specialist WAN 0825-0012
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
Assists in the training and instruction of users in LAN operating systems. 16....
Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges....
Job Order Number: DG0442708 Job Title: LIFT Help Desk Analyst Company: Seneca Holdings Location: Buffalo, NY Salary: Education: Bachelor's Degree Experience: 3 years Hours: 40 Duration: Full Time,...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
- Williamsville, NY (10 miles from Buffalo, NY)
- 22 days ago
- Williamsville, NY (10 miles from Buffalo, NY)
- 22 days ago
Essential Duties and Responsibilities: Desktop support - desk side and remote phone support Provide 1 st and 2 nd level help desk support for end users and application support Assists with installations...
Remote Work- Clarence, NY (15 miles from Buffalo, NY)
- 30+ days ago
- Clarence, NY (15 miles from Buffalo, NY)
- 30+ days ago
Help Desk Support Specialist 3.8 3.8 out of 5 stars Leading digital signage company located in Clarence, NY is looking to hire a tech-savvy individual with a customer-first attitude to join our on-site...
Adult Career Education Teacher - Part-Time Hourly - Information Technology Help Desk
- Buffalo, NY
- 45+ days ago
- Buffalo, NY
- 45+ days ago
The Interim Superintendent of Schools, Will Keresztes, Ed.D., is interested in receiving applications from qualified candidates for a part-time hourly position in the Adult Career and Community...
Desktop Support Technician - Windows 11 Upgrade & Hardware Support
- Buffalo, NY
- 90+ days ago
- Buffalo, NY
- 90+ days ago
CTG is seeking to fill a Desktop Support Technician - Windows 11 Upgrade & Hardware Support for our client in Buffalo, NY. Location: Buffalo, NY Duration: 2 months Duties: Perform large-scale...
Support Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 90+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 90+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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