Help Desk Technician Jobs in Buffalo, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Seneca Gaming Corporation
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 12 days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 12 days ago
Under direct supervision, provides remote support for all designated Seneca Gaming Corporation entities. This includes but is not limited to hardware, software desktops, servers, networks,...
In PersonSystems; this includes both end-user and server versions Thorough understanding of security concepts, models, and standards; experience with implementation in business environments Preferred Linux...
In Person- NTT DATA Americas, Inc
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 18 days ago
Basic Requirements 2+ years of desktop support experience Additional Preference Strong knowledge of Windows operating system environment Solid client service skills....
RemoteManaged Services - Data Center Hands & Feet Support - Specialist
- PwC
- Buffalo, NY
- 30+ days ago
- Buffalo, NY
- 30+ days ago
Industry/Sector Not Applicable Specialism Managed Services Management Level Specialist Job Description & Summary At PwC, our people in integration and platform architecture focus on designing and...
In PersonIS Services & Support Engineer
- Turner Construction
- Buffalo, NY
- 30+ days ago
- Buffalo, NY
- 30+ days ago
knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems Familiar with supporting multi-function printers and scanners Basic knowledge of malware...
In PersonIT Support Engineer I, Ops Tech Solutions (OTS)
- Amazon.com Services LLC
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
About The Role As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems...
In PersonIT Support Associate II, Ops Tech Solutions (OTS)
- Amazon
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 45+ days ago
systems support experience or equivalent experience Preferred Qualifications - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant...
In PersonIt's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a leading technology company for the global information technology ecosystem. With...
In Person- Empire State Development
- Buffalo, NY
- 60+ days ago
- Buffalo, NY
- 60+ days ago
Knowledgeable in VDI (Virtual Desktop Infrastructure) Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)....
HybridKnowledgeable in VDI (Virtual Desktop Infrastructure) Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)....
HybridThe Information Technology (IT) Support Technician provides frontline (Tier 1) and limited Tier 2 technical support for agency staff across Windows, macOS, iOS/iPadOS, and standard business...
In PersonDemographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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