Help Desk Technician Jobs in Buffalo, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
FIND YOUR FUTURE We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth,...
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 2 days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 2 days ago
What's in it for you? Hospice offers a Robust Total Rewards Package Employer 401k contribution regardless of employee participation, and match on employee contributions there after Health...
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Microcomputer Decision Support Specialist 0525-0018
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
- West Seneca, NY (3 miles from Buffalo, NY)
- 4 days ago
in Data Processing, Computer Science, Business Administration or related field and four (3) years of data processing experience in vendor supplied operating systems software programming and/or maintenance...
- Amherst, NY (10 miles from Buffalo, NY)
- 15 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 15 days ago
Overview The Help Desk Technician will support all Heritage Christian Services employees, computer hardware and software, which supports the mission, vision and values of Heritage Christian Services...
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Desktop Support Technician - Windows 11 Upgrade & Hardware Support
- Buffalo, NY
- 29 days ago
- Buffalo, NY
- 29 days ago
CTG is seeking to fill a Desktop Support Technician - Windows 11 Upgrade & Hardware Support for our client in Buffalo, NY. Location: Buffalo, NY Duration: 2 months Duties: Perform large-scale...
Summary of role: The IT Help Desk Technician is responsible for providing useful technical assistance to team members....
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
Overview Milton CAT is looking for the right team member to launch a career with us. Our company is growing at a rapid pace - if you are interested in starting or enhancing your IT career with a...
Qualifications: A bachelor's degree in IT, computer science, or a related field is preferred. 2 plus years of experience Intermediate to advanced knowledge of Windows and/or Mac operating systems....
Title:- Help Desk Support Job Descriptions Duration:- 6+ Months Contract to hire Level 1 Help Desk Support Technician Overview: Serve as the initial point of contact for technical support, assisting...
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Customer Service/Technical Support Representative, Hybrid (NA) - Canada
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 90+ days ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 90+ days ago
Job Title: Customer Service/Technical Support Representative, Hybrid (NA) - Canada Job Description The Customer Service / Technical Support Representative interfaces with customers via...
Remote WorkSupport Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 60+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 60+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Buffalo, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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