Help Desk Technician Jobs in Amherst, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Corporate ReUse Sales/Computer Technician (Onsite)
- Cheektowaga, NY (8 miles from Amherst, NY)
- 1 day ago
- Cheektowaga, NY (8 miles from Amherst, NY)
- 1 day ago
Serves as a specialist in a group of services supported within the Corporate ReUse department. Manages the project queue for their area ensuring technological equipment is configured to conform to...
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
IT Help Desk Support experience (application & hardware support) preferred. Technical Training & Certifications: HP Certifications preferred....
Senior Manager, AWS Technical Support
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Senior Microcomputer Technical Support Specialist 0425-0007
- West Seneca, NY (8 miles from Amherst, NY)
- 10 days ago
- West Seneca, NY (8 miles from Amherst, NY)
- 10 days ago
systems....
Customer Technical Support Representative
- Buffalo, NY (10 miles from Amherst, NY)
- 13 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 13 days ago
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
systems extremely valuable. * Fundamental Networking & troubleshooting knowledge and experience; LAN/WAN, Vpn, Wireless networking technologies * Backup & Recovery of data * Familiarity/Experience...
Senior Computer User Support Specialist
- Buffalo, NY (10 miles from Amherst, NY)
- 26 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 26 days ago
Handles problems that the first-tier help desk support is unable to resolve....
The Help Desk Technician will support our client's employees, computer hardware and software, which supports the mission, vision and values of the Company....
LSEG Pricing Services - Support Engineer
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
You will join the Evaluated Pricing Support group in charge of solving any questions on LSEG Evaluated Pricing raised by our clients from all regions (Asia, Americas, EMEA). Evaluated pricing...
Electronics Technology Assistant Professor
- Sanborn, NY (13 miles from Amherst, NY)
- 45+ days ago
- Sanborn, NY (13 miles from Amherst, NY)
- 45+ days ago
Position Information Position Title Electronics Technology Assistant Professor Position Category Faculty Position Status 10 Month FLSA Exempt Advertised Salary $69,992 Department Business & STEM...
Technical Support Specialist, Powerwall
- Buffalo, NY (10 miles from Amherst, NY)
- 90+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 90+ days ago
Powerwall Technical Support is a customer-facing support team that offers product education and technical solutions to customers and Installers in need. Responsibilities will include taking...
Support Engineer 6116 Support Engineer 6116
- Cheektowaga, NY (8 miles from Amherst, NY)
- 30+ days ago
- Cheektowaga, NY (8 miles from Amherst, NY)
- 30+ days ago
Job Description: Site Address: 300 Airborne Pkwy West Suite 116, Cheektowaga NY 14225 Qualcomm Building: CHE.A Onsite Requirement: Onsite full time Interview Method: In person / remote Interview...
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 30+ days ago
This includes the selection of all Hardware (Laptops, Desktops, Monitors & Accessories) and Operating Systems used in the environment....
HR Technical Support Specialist - Workday
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
Overview: Provides tactical and technical support to Human Resources (HR) employees. Serves as the first point of contact for inquiries relative to HR systems. Reviews, conducts research, tests,...
- Depew, NY (6 miles from Amherst, NY)
- 45+ days ago
- Depew, NY (6 miles from Amherst, NY)
- 45+ days ago
DePaul IT Service Desk Technician in Depew , New York Overview The Service Desk Technician is an internal support role that monitors and responds to day-to-day technical support requests across...
Demographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Amherst, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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