Help Desk Technician Jobs in Albany, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
systems, networks, databases and network security concepts and tools is required Experience with multi-platform Windows O/S required Experience using ITSM Ticketing tools (e.g., Service Now, Remedy...
TECHNICAL SUPPORT SPECIALIST - US Residence based position
- Albany, NY
- 2 hours ago
- Albany, NY
- 2 hours ago
United States : Colorado : Aurora || United States : Colorado : Boulder || United States : Colorado : Centennial || United States : Colorado : Colorado Springs || United States : Colorado : DENVER N...
Overview GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote. Provide support from 10 a.m. 7 p.m....
Remote WorkRole Name : MSP Support Specialist-ServiceNow Location: Remote (anywhere in the US) Responsibilities: Clear understanding of ServiceNow platform knowledge, license management, opening ServiceNow...
Remote Worksystem Support end users via telephone, email, ticketing system and in-person Assist users with booking, setting up, configuring and launching Webinars Assist users with A/V equipment and issues in...
- Niskayuna, NY (4 miles from Albany, NY)
- 5 days ago
- Niskayuna, NY (4 miles from Albany, NY)
- 5 days ago
3+ years of hands-on experience with Microsoft Desktop Family Operating Systems (Win 7/10). Beginner knowledge of Active Directory and Group Policy....
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems....
systems required Ability to provide on-call support as necessary required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance...
Remote WorkHELP DESK TECHNICIAN IN ALBANY, NY, USA!...
Desk Technician Trainee (BOCES) mature to Help Desk Technician (BOCES) without further examination....
Location: Albany or Rochester, NY (Hybrid) Are you a tech-savvy problem solver who thrives on helping others? Do you enjoy troubleshooting systems, supporting users, and working in a collaborative...
- Amsterdam, NY (22 miles from Albany, NY)
- 20 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 20 days ago
About MotherDuck Don't let the quirky name fool you! We're on a mission to radically transform the data analyst user experience. We empower and delight analysts using a novel cloud architecture...
Desktop Support#25-65993 $45.61-$49.61 per hour Albany, NY All On-site Job Description Provide a short description of the Position: The Network Site Coordinator position will provide technical...
Desktop Technician Level IV - The Research Foundation for SUNY
- Albany, NY
- 30+ days ago
- Albany, NY
- 30+ days ago
Job Description: FUNCTION & SCOPE: The Level IV Desktop Technician serves as the highest level of end-user support, providing expert technical assistance and ensuring optimal service delivery for...
- Schenectady, NY (8 miles from Albany, NY)
- 45+ days ago
- Schenectady, NY (8 miles from Albany, NY)
- 45+ days ago
The primary day-to-day responsibilities entail for this role: Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings. Repair,...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Albany, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »