Help Desk Technician Jobs in Albany, NY
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Details Job Location : Albany-Academy Main-NRFS - Albany, NY Position Type : Full Time Education Level : High School/GED Salary Range : $22.00 - $26.00 Hourly Travel Percentage : Over 50% Job...
(b) Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
Ready to shape the future of work? At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI...
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
Hi Professional, We have a job opportunity, and we are currently looking for Desktop Support Technician Job Description: Active Directory, Group Policy Windows, & IoS Corporate Devices SCCM Strong...
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 3 days ago
System (Win 7/10) Beginner knowledge on Active Directory, Group Policy Active Directory & GPO Good understanding of IT infrastructure concepts and components such as Servers, Network devices, App &...
- Latham, NY (1 mile from Albany, NY)
- 4 days ago
- Latham, NY (1 mile from Albany, NY)
- 4 days ago
At UL, customers are core, and as a result, all responsibilities will center around improving the customer experience. In the role of Technical Support Specialist, you will play a crucial role in...
Information Technology Computer Support Specialists Albany, NY Posted: 4/25/2025 Job Description Job ID#: 26366 Job Category: Information Technology Position Type: Contract/W-2 Duration: 2 years...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
system + Working knowledge of IP addressing, DHCP, DNS and other core networking concepts + Computing hardware deployment and imaging + Strong troubleshooting skills + A working knowledge of Active...
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
Desk Technician Trainee (BOCES) mature to Help Desk Technician (BOCES) without further examination....
Desktop Support Analyst I, St. Peters Hospital, Albany, NY
- Albany, NY
- 17 days ago
- Albany, NY
- 17 days ago
. + Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. + HP Desktop and Laptop Certification preferred. + Experience...
Desktop Support Analyst I, St. Peter's Hospital, Albany, NY
- Albany, NY
- 19 days ago
- Albany, NY
- 19 days ago
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
- Saratoga Springs, NY (21 miles from Albany, NY)
- 20 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 20 days ago
systems and hardware including Windows OS, O365, and Azure Salary Range$105,000 to $125,000 (Based on experience) Fusco Personnel takes great pride in successfully matching talent and culture for our...
- Troy, NY (11 miles from Albany, NY)
- 20 days ago
- Troy, NY (11 miles from Albany, NY)
- 20 days ago
Desktop Technician Troy, New York, United States | Posted: 4/8/2025 Position: Desktop Technician Location :Troy, NY 12180 Duration: 12 months contract to perm Pay Rate: $22.86/hr on w2 5% driving...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Albany, NY
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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