Help Desk Technician Jobs in Las Cruces, NM
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Computer User Support Specialist
- White Sands Missile Range, NM (15 miles from Las Cruces, NM)
- 5 days ago
- White Sands Missile Range, NM (15 miles from Las Cruces, NM)
- 5 days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
Classification Summary: Under minimal supervision, plans, conducts, and supervises day to day tasks and responsibilities of the Help Desk Support team....
Contact Center Technical Support Representative
- Mesilla, NM (3 miles from Las Cruces, NM)
- 12 days ago
- Mesilla, NM (3 miles from Las Cruces, NM)
- 12 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
Help Desk Rep, Sr 502369 Las Cruces, New Mexico, United States Staff Staff Full-time Closing at: Jun 20 2025 - 23:55 MDT Position Title: Help Desk Rep, Sr Employee Classification: Help Desk...
Service Desk Technician (Intermediate-Level)
- White Sands Missile Range, NM (15 miles from Las Cruces, NM)
- 30+ days ago
- White Sands Missile Range, NM (15 miles from Las Cruces, NM)
- 30+ days ago
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services....
- Chaparral, NM (21 miles from Las Cruces, NM)
- 45+ days ago
- Chaparral, NM (21 miles from Las Cruces, NM)
- 45+ days ago
Must possess experience of system engineering in one or more areas including telecommunications concepts, computer languages, operating systems, database/DBMS, and middleware....
- White Sands, NM (15 miles from Las Cruces, NM)
- 60+ days ago
- White Sands, NM (15 miles from Las Cruces, NM)
- 60+ days ago
The Help Desk Support Specialist responsibilities will include: Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting...
Las Cruces Technical Support Representative (Full-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Las Cruces Technical Support Representative (Part-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating...
Demographic Data for Las Cruces, NM
Moving to Las Cruces, NM? Find some basic demographic data about Las Cruces, NM below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Las Cruces, NM
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Las Cruces, NM offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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