Help Desk Technician Jobs in New Mexico
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Analyst IT Help Desk Healthcare
- Southwest Care Center
- Santa Fe, NM
- 1 day ago
- Santa Fe, NM
- 1 day ago
Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve...
In Person- The National Radio Astronomy Observatory
- Albuquerque, NM
- 2 days ago
- Albuquerque, NM
- 2 days ago
Position Summary The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated...
Remote- Lovelace Biomedical Research Institute
- Albuquerque, NM
- 4 days ago
- Albuquerque, NM
- 4 days ago
Overview Lovelace Biomedical Research Institute (LBRI) is currently seeking a full-time Technical Support Specialist to provide technical support assisting end users with their day-to-day...
In PersonOverview Join our team as a day shift, full-time, IT Desktop Support Technician in Albuquerque, NM. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower...
In Person- The University Of New Mexico
- Albuquerque, NM
- 5 days ago
- Albuquerque, NM
- 5 days ago
Student Intermediate Level Requisition ID req36781 Working Title IT Support Assistant Pay $16.50 Hourly Campus Health Sciences Center (HSC) - Albuquerque, NM Department College of Nursing (AFD)...
In PersonPreferred Qualifications MINIMUM QUALIFICATIONS: Exceptional communication and customer service skills with a strong work ethic Knowledge of Microsoft and/or Mac OS software and services (including operating...
In Person Part TimeAbout Operations Technology Solutions (OTS) Operations is at the heart of Amazons business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands...
In PersonHelp Desk Support Specialist, Junior
- DirectViz Solutions, LLC
- White Sands, NM
- 6 days ago
- White Sands, NM
- 6 days ago
Help Desk Support Specialist, Junior DirectViz Solutions, LLC - 3.4 White Sands, NM Job Details Full-time 1 day ago Benefits Health insurance Paid time off 401(k) matching Professional development assistance...
In PersonHelp Desk Support Specialist, Mid Level
- DirectViz Solutions, LLC
- White Sands, NM
- 6 days ago
- White Sands, NM
- 6 days ago
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information...
In PersonHelp Desk Support Specialist, Senior
- DirectViz Solutions, LLC
- White Sands, NM
- 6 days ago
- White Sands, NM
- 6 days ago
DirectViz Solutions, (DVS) is a rapidly growing government contractor that provides strategic services that meet mission IT needs for government customers. DVS provides innovative information...
In PersonTechnical Support Specialist Associate
- New Mexico State University
- Las Cruces, NM
- 10 days ago
- Las Cruces, NM
- 10 days ago
Ensuring proper installation of operating systems, software, and related equipment. Configuring end-user devices for centralized authentication systems, including Active Directory and Entra....
In PersonContact Center Technical Support Representative
- MCI Careers
- Mesilla, NM
- 11 days ago
- Mesilla, NM
- 11 days ago
Strong knowledge of operating systems, browsers, and common software. Excellent communication and customer service skills....
In PersonHigh Security Desktop Support Technician
- Edgewater Federal Solutions, Inc.
- Albuquerque, NM
- 16 days ago
- Albuquerque, NM
- 16 days ago
system, & MS Office applications. 6 months of customer help desk experience Intermediate to expert virtual desk expertise (related to equipment connectivity for computing customer)....
RemoteCall Center Technical Support Representative
- MCI Careers
- Mesilla, NM
- 19 days ago
- Mesilla, NM
- 19 days ago
LOCATION: Las Cruces, NM POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend...
In Person- Eastern New Mexico University, Roswell Campus
- Portales, NM
- 19 days ago
- Portales, NM
- 19 days ago
Position Overview The following is intended to describe the general nature and level of work being performed. This list of duties is illustrative only, and is not a comprehensive listing of all...
In PersonDemographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in New Mexico
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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