Help Desk Technician Jobs in Billings, MT
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
About Brink's: The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial...
systems such as Windows Principles of computer networking Customer and personal service Advanced troubleshooting Complex problem solving Instructing and service orientation Speech clarity and recognition...
August 29, 2025 The Montana Department of Transportation (MDT) is recruiting a Computer Support Specialist. Under the joint direction of the Information Services Division (ISD) and associated...
Biomedical Equipment Support Specialist Department of Veterans Affairs Veterans Health Administrion Veterans Health Administrion Summary Serves as a Biomedical Equipment Support Specialist (BESS)...
Knowledge of computer and server hardware and software functionality including virus protection, operating system patches and upgrades, and information security tools....
Application Support Analyst Billings, MT Description DEPARTMENT: Information Technology POSITION TITLE: Application Support Analyst RESPONSIBLE TO: Information Technology Director EXPOSURE LEVEL:...
OTHER SKILLS & REQUIREMENTS General knowledge of computer hardware and operating systems preferred....
systems Excellent organizational and communication skills Excellent customer service skills Must work independently Must have valid Montana Driver's License and own a vehicle Requires a High School...
The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications....
Demographic Data for Billings, MT
Moving to Billings, MT? Find some basic demographic data about Billings, MT below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Billings, MT
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Billings, MT offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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