Help Desk Technician Jobs in O Fallon, MO
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Wright City, MO (18 miles from O Fallon, MO)
- 3 days ago
- Wright City, MO (18 miles from O Fallon, MO)
- 3 days ago
Systems Various brands of desktops, laptops, and other peripheral hardware Imaging and configuration of desktops and laptops iPhones, printers, hand-held scanners, and other peripheral devices A variety...
Computer Technician - Level III Fort Zumwalt R-2 School District PROFESSIONAL DEV CNTR - OFALLON, Missouri This job is also posted in Fort Zumwalt School District Job Details Job ID:5188522...
Help Desk Support Specialist (Remote) Network Solutions
- Maryland Heights, MO (15 miles from O Fallon, MO)
- 12 days ago
- Maryland Heights, MO (15 miles from O Fallon, MO)
- 12 days ago
CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory,...
Customer Support Engineer-eTerra, Outage Assist, Storm Assist, S6 SCADA
- Ballwin, MO (18 miles from O Fallon, MO)
- 14 days ago
- Ballwin, MO (18 miles from O Fallon, MO)
- 14 days ago
Expertise in installing, analyzing and troubleshooting e-terra DMS and related products. Experience in modelling various electrical devices Able to troubleshoot issues using a variety of tools....
Other technology support areas could include Windows client and server operating systems, various core and non-core software applications, messaging/collaboration software's or services and physical...
Senior Desktop Support Technician
- Clayton, MO (24 miles from O Fallon, MO)
- 23 days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 23 days ago
Join our dynamic and thriving footwear company as a Senior Desktop Support Technician in St. Louis, MO where you'll have the opportunity to make an impact and shape the future of our renowned...
- Chesterfield, MO (15 miles from O Fallon, MO)
- 24 days ago
- Chesterfield, MO (15 miles from O Fallon, MO)
- 24 days ago
Job Summary : As a Help Desk Support Technician, you will be the first line of support for end-users, providing excellent customer service and resolving technical issues in a timely and effective manner...
- Chesterfield, MO (15 miles from O Fallon, MO)
- 29 days ago
- Chesterfield, MO (15 miles from O Fallon, MO)
- 29 days ago
EXPECTATIONS OF THE JOB: Proactively analyze and resolve complex end-user hardware, operating system, and business application issues with a focus on minimizing disruptions to business operations....
Demographic Data for O Fallon, MO
Moving to O Fallon, MO? Find some basic demographic data about O Fallon, MO below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in O Fallon, MO
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in O Fallon, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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