Help Desk Technician Jobs in Independence, MO

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 33 Jobs

Service Desk Technician I

  • Leawood, KS (15 miles from Independence, MO)
  • 10 hours ago
  • Leawood, KS (15 miles from Independence, MO)
  • 10 hours ago

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated...

Desktop Specialist I

  • Liberty, MO (10 miles from Independence, MO)
  • 12 hours ago
  • Liberty, MO (10 miles from Independence, MO)
  • 12 hours ago

Education/Training: Associate Degree Preferred Experience: Microsoft Office software, Service desk or Desktop support role Preferred Licensure/Certification/Registration: CompTIA A+ certification; CompTIA N+...

Information Technology Assistant/Data Specialist

  • Kansas City, MO (10 miles from Independence, MO)
  • 2 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 2 days ago

Information Technology Assistant/ Data Specialist Overview The Information Technology (IT) Assistant works closely with the IT Director to provide support to the IT Director in his/her daily...

AV and Desktop Support Engineer

  • Kansas City, MO (10 miles from Independence, MO)
  • 4 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 4 days ago

AV and Desktop Support Engineer - REQID0002420 IT | Job ID: REQID0002420 Stowers Institute for Medical Research is seeking an AV and Desktop Support Engineer who is ready to grow into a hybrid...

Technical Support Analyst (Thur-Sun 2:00pm-12:30am CST)

  • Mission, KS (14 miles from Independence, MO)
  • 6 days ago
  • Mission, KS (14 miles from Independence, MO)
  • 6 days ago

Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...

Remote Work

Technical Support Analyst (Sun-Wed 10:30am-9:00pm CST)

  • Mission, KS (14 miles from Independence, MO)
  • 6 days ago
  • Mission, KS (14 miles from Independence, MO)
  • 6 days ago

Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...

Remote Work

Technical Support Analyst (Sun-Wed 9:30am-8:00pm CST)

  • Mission, KS (14 miles from Independence, MO)
  • 7 days ago
  • Mission, KS (14 miles from Independence, MO)
  • 7 days ago

Job Title: Technical Support Analyst Who is ScriptPro? Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At...

Remote Work

SOLIDWORKS Customer Support Engineer

  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago

Familiarity with Microsoft Operating Systems and Microsoft Office products. 2+ years related design or drafting experience, or equivalent combination of education and experience....

Tier II Service Desk Specialist

  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago

Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems....

Remote Work

Local Tier II Help Desk Support Technician

  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago

- 2+ years of experience supporting workstation, printer, and other endpoint hardware - Experience supporting MS Office 365 applications, including MS Teams - Professional experience using...

Systems Support Specialist I

  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 8 days ago

An Insight Global client is looking for a desktop support technician to join their team of 10 in either Kansas City, MO. In this role you will serve as first point of contact for any IT-related...

Field Services Support Specialist III

  • Kansas City, MO (10 miles from Independence, MO)
  • 13 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 13 days ago

Training Required: N/A Specialized Skills Required: Excellent verbal and written communication and project management skills....

Senior Technical Support Specialist

  • Lenexa, KS (20 miles from Independence, MO)
  • 19 days ago
  • Lenexa, KS (20 miles from Independence, MO)
  • 19 days ago

Powershell, Java, Python) for routine system management and problem-resolution Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols (TCP/IP, DNS, DHCP) with the ability...

IT Helpdesk Analyst

  • Shawnee, KS (16 miles from Independence, MO)
  • 20 days ago
  • Shawnee, KS (16 miles from Independence, MO)
  • 20 days ago

systems (e.g., Windows, macOS, etc.)...

Enterprise Service Desk Specialist, Mid

  • Kansas City, MO (10 miles from Independence, MO)
  • 22 days ago
  • Kansas City, MO (10 miles from Independence, MO)
  • 22 days ago

What will you do as a Help Desk Support Representative?...

Demographic Data for Independence, MO

Moving to Independence, MO? Find some basic demographic data about Independence, MO below.

Local
National
129,173
2,328
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Independence, MO

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Independence, MO offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Independence, MO
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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