Help Desk Technician Jobs in Shakopee, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
TFDM Technical Triage Manager AIMS & Help Desk
- Leidos
- Eagan, MN (19 miles from Shakopee, MN)
- 22 hours ago
- Eagan, MN (19 miles from Shakopee, MN)
- 22 hours ago
Description Leidos is seeking a TFDM Triage Manager for AIMs and Help Desk Tickets, who will support the Federal Aviation Administration (FAA)s Terminal Flight Data Manager (TFDM) program. TFDM is...
In PersonEUC technician/Site IT Support
- TATA Consultancy Services
- Plymouth, MN (18 miles from Shakopee, MN)
- 1 day ago
- Plymouth, MN (18 miles from Shakopee, MN)
- 1 day ago
Must Have Technical/Functional Skills • Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services • Experience in managing PC and...
In PersonRepair Service Desk Technician
- University of Minnesota
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 2 days ago
About the Job Are you dependable, detail-oriented, and passionate about supporting technology users across a major research institution? The Office of Information Technology (OIT) at the...
In PersonInformation Technology (IT) Services and Support Specialist II
- TRR Total Renal Research Inc
- Edina, MN (12 miles from Shakopee, MN)
- 2 days ago
- Edina, MN (12 miles from Shakopee, MN)
- 2 days ago
In lieu of Associates Degree, 3+ years of IT Industry experience to include help desk support or IT support is required Minimum of 2 years experience hands on experience in a desktop support or helpdesk...
Hybrid- Ellie Mental Health
- Mendota Heights, MN (21 miles from Shakopee, MN)
- 3 days ago
- Mendota Heights, MN (21 miles from Shakopee, MN)
- 3 days ago
Provide IT support for technical issues related to Microsoft's core business applications and operating systems....
In PersonInformation Technology (IT) Services and Support Specialist II
- DaVita Inc.
- Minneapolis, MN (20 miles from Shakopee, MN)
- 4 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 4 days ago
In lieu of Associates Degree, 3+ years of IT Industry experience to include help desk support or IT support is required Minimum of 2 years experience hands on experience in a desktop support or helpdesk...
Hybrid- Wipro Ltd.
- Minneapolis, MN (20 miles from Shakopee, MN)
- 5 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 5 days ago
Epic Help Desk City: Minneapolis State/Province: Minnesota Posting Start Date: 5/28/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company...
In Person- Loram Maintenance
- Hamel, MN (23 miles from Shakopee, MN)
- 5 days ago
- Hamel, MN (23 miles from Shakopee, MN)
- 5 days ago
As a Help Desk Technician, which is part of a global help desk team, you will be providing support for the entire company. ...
RemoteTechnical Support Rep II (Mechanical/Electrical + Writing) - The Toro Company
- Toro
- Bloomington, MN (13 miles from Shakopee, MN)
- 5 days ago
- Bloomington, MN (13 miles from Shakopee, MN)
- 5 days ago
Technical Support Rep II (Mechanical/Electrical + Writing) - The Toro Company Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over...
HybridDigital Learning and Device Support Specialist
- Spring Lake Park Schools
- Minneapolis, MN (20 miles from Shakopee, MN)
- 6 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 6 days ago
Position Type: Technology/ Computer Technician Date Posted: 5/28/2026 Location: District Services Center About Spring Lake Park Schools Spring Lake Park Schools serves approximately...
In PersonComponent Manufacturing Implementation & Support Specialist - Truss Design
- Simpson Manufacturing Company, Inc.
- Inver Grove Heights, MN (24 miles from Shakopee, MN)
- 7 days ago
- Inver Grove Heights, MN (24 miles from Shakopee, MN)
- 7 days ago
Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate...
Remote- IWCO Direct
- Chanhassen, MN (7 miles from Shakopee, MN)
- 8 days ago
- Chanhassen, MN (7 miles from Shakopee, MN)
- 8 days ago
Position Overview The Help Desk Support / System Administrator Intern plays a crucial role in providing technical assistance to IWCO employees and supporting the ongoing maintenance of endpoint devices...
In Person InternshipRemote Desktop Support Specialist
- TEKsystems
- Minneapolis, MN (20 miles from Shakopee, MN)
- 12 days ago
- Minneapolis, MN (20 miles from Shakopee, MN)
- 12 days ago
Adjust, repair, and replace malfunctioning equipment as directed, including cloning and rebuilding pc's Manage email system Skills Customer Service, servicenow, ticketing system, help desk, help desk...
Remote ContractTechnical Support Specialist, Data Repository
- Medical Information Technology, Inc.
- Minnetonka, MN (14 miles from Shakopee, MN)
- 13 days ago
- Minnetonka, MN (14 miles from Shakopee, MN)
- 13 days ago
Description Technical Support Specialists at MEDITECH train, educate and support customers using MEDITECH's Enterprise Health Record software. The Data Repository application is a SQL database...
HybridWe are seeking a detail-oriented Desktop Support Technician to support equipment setup, configuration, and deployment within a fast-paced configuration center environment. This role will focus on...
In Person ContractDemographic Data for Shakopee, MN
Moving to Shakopee, MN? Find some basic demographic data about Shakopee, MN below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Shakopee, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Shakopee, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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