Help Desk Technician Jobs in Saint Cloud, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
IT Support Technician - University of Minnesota Medical School CentraCare Regional Campus St Cloud
- Saint Cloud, MN
- 8 days ago
- Saint Cloud, MN
- 8 days ago
This position is employed by the University of Minnesota, not CentraCare. Applications submitted to CentraCare will not be accepted. Click here to be considered for this position. The University...
About the Job The University of Minnesota Medical School is seeking a highly skilled and collaborative IT Support Professional to provide comprehensive technical support for our St. Cloud campus,...
Assist with onsite support as needed Participate in weekly company meetings and other meetings as necessary to the Help Desk department Documentation using company software Top Skills Details Help desk...
Desktop Support Associate Kforce Technology Staffing Saint Cloud, MN Dice May 8, 2025 RESPONSIBILITIES: Kforce has a client that is seeking a Desktop Support Associate in Saint Cloud, MN....
- Clearwater, MN (11 miles from Saint Cloud, MN)
- 30+ days ago
- Clearwater, MN (11 miles from Saint Cloud, MN)
- 30+ days ago
systems with a focus on quality including, but not limited to: Windows 10/11; Microsoft Office Printer Support (TCP/IP Settings, SMTP, etc.)...
Technical Support Scientist II (St Cloud, MN)
- Saint Cloud, MN
- 30+ days ago
- Saint Cloud, MN
- 30+ days ago
In this role, you will be responsible for delivering advanced technical support for client products, serving as a key scientific liaison to both internal and external customers. This role...
Desktop Technical Support Level 1 or 2
- Monticello, MN (24 miles from Saint Cloud, MN)
- 60+ days ago
- Monticello, MN (24 miles from Saint Cloud, MN)
- 60+ days ago
Position Type: Technology/ Desktop/Mobile Device Support Specialist Date Posted: 4/10/2025 Location: District Wide Date Available: 07/01/2025 Centrally located on Interstate 94 less...
Demographic Data for Saint Cloud, MN
Moving to Saint Cloud, MN? Find some basic demographic data about Saint Cloud, MN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Saint Cloud, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Saint Cloud, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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