Help Desk Technician Jobs in Cottage Grove, MN
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Remote Client Support Specialist
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 14 hours ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 14 hours ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote Work- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 1 day ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 1 day ago
OVERVIEW The University of St. Thomas invites qualified candidates to apply for a Technical Support Engineer position within the ITS Support Services department. The University of St. Thomas...
Apple Genius - IT Support Technician
- Edina, MN (20 miles from Cottage Grove, MN)
- 2 days ago
- Edina, MN (20 miles from Cottage Grove, MN)
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Bloomington, MN (17 miles from Cottage Grove, MN)
- 2 days ago
- Bloomington, MN (17 miles from Cottage Grove, MN)
- 2 days ago
Assist with onsite support as needed Participate in weekly company meetings and other meetings as necessary to the Help Desk department Documentation using company software Top Skills Details Help desk...
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 3 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 3 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 3 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 3 days ago
Hiring - Desktop Support Analyst Plymouth, MN - ONSITE Compensation: $21-23/hr Required Skills & Experience -Two-year technical computer degree or certificate -1 - 2 years of experience in a Call...
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 5 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 5 days ago
Experience providing both Epic EMR Tier 1 and MyChart Tier 1 support Experience working in a help desk/call center environment providing inbound and outbound call support (preferably technical...
Sr. Information Systems Support Specialist
- Shoreview, MN (21 miles from Cottage Grove, MN)
- 5 days ago
- Shoreview, MN (21 miles from Cottage Grove, MN)
- 5 days ago
systems, SolarWinds Help Desk or equivalent system). 2+ years mentoring other tier 1 technicians and guiding local onsite support Ability to build relationship with all levels of employees including...
Help Desk Analyst - Tier 1 (Night)
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 5 days ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 5 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 5 days ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 5 days ago
Systems + - Microsoft Office + - Network Connectivity + - Print Services + - E-Mail and Internet mail + Ability to interact effectively with others + Aptitude to multi-task workloads + Ability to remain...
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 6 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 6 days ago
Desktop Support Location: Aberdeen SD (Onsite) The analyst is responsible for the IT infrastructure at the site, and may be involved in workstation support, telecom, VOIP support, printers, server...
- Oakdale, MN (12 miles from Cottage Grove, MN)
- 7 days ago
- Oakdale, MN (12 miles from Cottage Grove, MN)
- 7 days ago
Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation...
- Eagan, MN (11 miles from Cottage Grove, MN)
- 7 days ago
- Eagan, MN (11 miles from Cottage Grove, MN)
- 7 days ago
Familiarity with configuration management software, desktop communications software, operating system software, and internet directory services software....
Autodesk Help Desk Support Technician
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 9 days ago
- Saint Paul, MN (12 miles from Cottage Grove, MN)
- 9 days ago
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our St. Paul, MN office....
Advanced Technical Support Specialist
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 9 days ago
- Minneapolis, MN (20 miles from Cottage Grove, MN)
- 9 days ago
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
Demographic Data for Cottage Grove, MN
Moving to Cottage Grove, MN? Find some basic demographic data about Cottage Grove, MN below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Cottage Grove, MN
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Cottage Grove, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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