Help Desk Technician Jobs in Michigan
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Help Desk Support (142209) Lansing, MI 12+ Months Position location: This person will be working ONSITE in a full-time capacity in Detroit, MI. Remote work is not an option....
Our client is looking for a Desktop Support Technician for a 3-month contract in Grand Rapids, MI 49512. Applicants must be currently authorized to work in the US on a full-time basis now and in...
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, located in Detroit, MI. Help...
Job Applicant Privacy Notice SUPPORT ENGINEER Publication Date: Apr 28, 2025 Ref. No: 530908 Location: Troy, US Eviden, part of the Atos Group, with an annual revenue of circa 5 billion is a...
Technical Skills: Basic understanding of Windows and macOS operating systems. Proficiency with the Microsoft Office Suite....
Role: Desktop Engineer Location: Grand Rapids, M I 49512 Duration: Long term Roles and Responsibilities: Comprehensive understanding of PC hardware, software, operating systems, directory services,...
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
system installation....
systems Experience with remote desktop tools call management and helpdesk software Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of...
**Etna****Supply**is looking for a**Help Desk Technician**to join our dynamic team!...
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
Service Desk Technician Level 3 - MSP Service Delivery - Kalamazoo, Michigan (Hybrid) SUMMARY Tech firm looking to hire a highly motivated, self-driven on-site technical individual; please read...
Install, configure, and maintain operating systems, software applications, and system updates. Perform root cause analysis to identify recurring technical problems and develop solutions....
Responsible for the planning, installation, configuration and maintenance of personal computer workstations, peripherals and related support equipment. Maintains workstation inventory and...
Description Find more than your next job. Find your community. We're northern Michigan's largest healthcare system and we are deeply rooted in the communities we serve. That means that our...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Michigan
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- DNS
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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