Technical Support

Only qualified Information Technology - Technology Infrastructure - Technical Support 1 candidates located near the Detroit MI area to be considered due to the position requiring an onsite presence***

REQUIRED EDUCATION:

Associates degree in information technology business administration or a related field

REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

Proven experience in asset management and IT deployment preferably in an educational or large enterprise setting

Minimum of five years of desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment

Must demonstrate proficiency with Microsoft 365 products such as Word Excel Outlook Teams and SharePoint

Strong organizational skills and the ability to manage multiple tasks simultaneously

Excellent communication and interpersonal skills to interact with various stakeholders

High attention to detail and commitment to quality

Familiarity with ITSM and ITAM tools and database management

Ability to follow strict procedures and create reports reflecting accurate metrics

Ability to work well under pressure meet deadlines and prioritize requests with professionalism and empathy

Self-motivated with the ability to work in a fast-moving environment

Ability to perform physical tasks such as lifting and moving up to 50 pounds without assistance

Must own reliable transportation and have valid drivers license

PREFERRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:

Experience with Apple HP Lenovo and Dell products

As a key member of the Technology Divisions Field Services and Asset Management team the Contracted Asset Management & Deployment Specialist provides coordination and support with all phases of the asset lifecycle of technology devices from initial receipt to final disposal while maintaining a well-organized warehouse environment The candidate for this position should have a keen focus on maintaining high standards of procedural fidelity ensuring quality assurance fulfilling service level expectations and delivering best-in-class service experiences to all stakeholders

JOB RESPONSIBILITIES:

Support each phase of the asset lifecycle for technology devices within the district from acquisition and deployment to maintenance and disposal ensuring accuracy and efficiency

Act as the first line of contact for support with technology purchases placed by district stakeholders This includes responding to customer inquiries regarding order status assisting onboarding and offboard staff

members maintaining delivery schedules and pick-up of old technology

Assist with coordination of technology deployment of devices to district locations; including scheduling timely delivery of devices to schools

Conduct new hire orientation and/or best practice workshops for employees upon device deployment to facilitate seamless adoption and utilization of new technology

Support warehouse upkeep and maintenance of warehouse/vault including the staging and labelling of bays and shelves to support organizational efficiency and accessibility

Provide best-in-class service experience by addressing concerns and inquiries timely and accurately

Strictly follow all relevant procedures and guidelines to maintain consistency and integrity in the deployment and management processes

Maintain accurate and up-to-date records of all devices including incoming technology orders confirming receipt of assets managing partial orders with vendors and updating district inventory

Troubleshoot and resolve order warranty or delivery issues with colleagues vendors and carriers

Assist with coordination and scheduling of physical inventory or technology audits including providing up-to-date inventory data such as lost and stolen or damaged device reports or targeted inventory reporting

Manage stock inventory tightly to ensure items are readily available for deployment

Develop and update information resources such as internal knowledge articles and frequently asked questions for the Hub

Strictly follow all warehouse guidelines for safety as well as ensure assets are organized and stored securely daily

Collaborate with other teams to ensure coordination and timely completion of projects/tasks assist with special projects and resolve incidents related to asset management

Demonstrate professionalism courtesy and empathy through customer service while working with all stakeholders; exemplify and model the core values of the District in all interactions

Other duties as assigned by Supervisor

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a clients business needs and requirements.**