Help Desk Technician Jobs in Monroe, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Agent - Night Belleville, MI (On-Site)
- Belleville, MI (18 miles from Monroe, MI)
- 7 days ago
- Belleville, MI (18 miles from Monroe, MI)
- 7 days ago
US Signal is a leading data center services provider, offering secure, reliable network, cloud hosting, colocation, data protection, and disaster recovery services all powered by its expansive,...
At least one (1) year of experience in IT support, including the installation, configuration, maintenance, and troubleshooting of operating systems, hardware, and peripheral devices....
- Toledo, OH (18 miles from Monroe, MI)
- 13 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 13 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and remote support tools. Excellent problem-solving and communication skills....
- Northwood, OH (17 miles from Monroe, MI)
- 15 days ago
- Northwood, OH (17 miles from Monroe, MI)
- 15 days ago
systems -- Required- Related IT Systems experience - 2 years -- Required- Associates Degree in information technology or Business -- Preferred- A+ Certification -- Preferred...
Co-Op - IT Help Desk - Rudolph Libbe Group - Fall 2025
- Walbridge, OH (24 miles from Monroe, MI)
- 17 days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 17 days ago
CO-OP - IT HELP DESK - RUDOLPH LIBBE GROUP - FALL 2025 JOB LOCATION Walbridge, OH JOB CATEGORY Information Technology The Rudolph Libbe Group is a one-stop provider of construction and consulting...
Co-Op - IT Help Desk - Rudolph Libbe Group - Spring 2026
- Walbridge, OH (24 miles from Monroe, MI)
- 17 days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 17 days ago
CO-OP - IT HELP DESK - RUDOLPH LIBBE GROUP - SPRING 2026 JOB LOCATION Walbridge, OH JOB CATEGORY Information Technology The Rudolph Libbe Group is a one-stop provider of construction and...
Support, Yardi Help Desk - REMOTE - 3 US openings
- Toledo, OH (18 miles from Monroe, MI)
- 18 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 18 days ago
SUMMARY The Support, Yardi Help Desk is an experienced and dynamic team player who will be on the front line of support for stakeholders using the Yardi Senior product suite. The ideal candidate...
Remote WorkOnsite contract : Helpdesk Technician in Toledo, OH / 5 days a week
- Toledo, OH (18 miles from Monroe, MI)
- 20 days ago
- Toledo, OH (18 miles from Monroe, MI)
- 20 days ago
Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications and remote support tools. Excellent problem-solving and communication skills....
- Walbridge, OH (24 miles from Monroe, MI)
- 30+ days ago
- Walbridge, OH (24 miles from Monroe, MI)
- 30+ days ago
HELP DESK TECHNICIAN JOB LOCATION Walbridge, OH JOB CATEGORY IT The Rudolph Libbe Group is a one-stop provider of construction and consulting services that range from site selection and financing to...
At least two (2) years of experience in configuring, installing, and maintaining operating systems, hardware, and peripheral equipment....
Perform advanced configuration, installation, and maintenance of operating systems, hardware, and software applications....
Demographic Data for Monroe, MI
Moving to Monroe, MI? Find some basic demographic data about Monroe, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Monroe, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Monroe, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- Application Support
- BMC Remedy
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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