Help Desk Technician Jobs in Lansing, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Role: Production Support Engineer Location: Candidates will need to be based in US and can work remotely from any part of US. ** Please note this role is not able to offer visa transfer or...
RemoteStudent Employee - PC Technician
- Lansing Community College
- Lansing, MI
- 2 days ago
- Lansing, MI
- 2 days ago
Title: Student Employee - PC Technician Posting Closes at 11:55 PM on: June 30, 2026 Hours Per Week: Up to 25 Hours Compensation Type: Hourly Salary New Hire Starting Pay: $15.15 Employee...
Hybrid,Customer service,Help desk support,Hardware,Office 365,Ticketing system Additional Skills & Qualifications associates degree and/or certifications, preferably more than A+ but doesn't require bachelors...
In Person Contract- TEKsystems c/o Allegis Group
- Lansing, MI
- 7 days ago
- Lansing, MI
- 7 days ago
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
In Person- Consumers Energy
- East Lansing, MI (6 miles from Lansing, MI)
- 8 days ago
- East Lansing, MI (6 miles from Lansing, MI)
- 8 days ago
systems, applications, network connectivity, and hardware malfunctions....
In PersonAs a Salesforce Production Support Engineer, you will make an impact by providing hands-on L2 and L3 production support and contributing to Salesforce development across Sales Cloud, Service...
RemoteAt Aristocrat, innovation pushes us ahead as we build outstanding experiences for our users. As a Desktop Support Analyst, you play a key role in maintaining smooth technology operations. This is...
In PersonTroubleshooting: Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals....
In PersonPosition Overview** The Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service...
Remotesystems - Experience with public cloud platforms such as AWS, Azure, or Google Cloud, and/or private cloud infrastructure (e.g., VMware) - Familiarity with the broader Teradata ecosystem and data integration...
In PersonDemographic Data for Lansing, MI
Moving to Lansing, MI? Find some basic demographic data about Lansing, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Lansing, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Lansing, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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