Help Desk Technician Jobs in Kalamazoo, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical support in infrastructure - (Kalamazoo, MI ON SITE)
- DXC Technology
- Kalamazoo, MI
- 17 hours ago
- Kalamazoo, MI
- 17 hours ago
Job Description: Responsibilities Assists in investigating and resolving complex installations and maintenance matters of significance. Provides on-site field support to customers including...
In Person- Ask IT Consulting
- Allegan, MI (23 miles from Kalamazoo, MI)
- 6 days ago
- Allegan, MI (23 miles from Kalamazoo, MI)
- 6 days ago
Company Description Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT...
In PersonIT Help Desk Technician - Remote
- TechFinitive LLC
- Plainwell, MI (14 miles from Kalamazoo, MI)
- 17 days ago
- Plainwell, MI (14 miles from Kalamazoo, MI)
- 17 days ago
IT Help Desk Technician (Remote) Location: USA | Remote Job Type: Full-Time/ Part-Time Department: Information Technology About the Role: We are seeking a motivated and customer-focused IT Help Desk...
Remote- West Michigan Cancer Center
- Kalamazoo, MI
- 19 days ago
- Kalamazoo, MI
- 19 days ago
Location: In person only This job is a 0.6 full-time equivalent (FTE) at 24 hours per week. Position Summary: The Help Desk Analyst at WMCC is responsible for assisting employees and other...
In Person Part Time- Western Michigan University
- Kalamazoo, MI
- 22 days ago
- Kalamazoo, MI
- 22 days ago
Job Description: Provides technical support to the University community and ensures the majority of issues are resolved and more complex issues are directed elsewhere. Develops, tests and...
In Person- Kalamazoo Valley Community College
- Kalamazoo, MI
- 26 days ago
- Kalamazoo, MI
- 26 days ago
Do you possess current and extensive computer information technology skills? Do you like problem solving and helping to support people with their technology needs? If so, Kalamazoo Valley...
In PersonPC Technician - SECRET Security Clearance
- Stellar Innovations
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 30+ days ago
- Battle Creek, MI (23 miles from Kalamazoo, MI)
- 30+ days ago
Operate under supervision communications-computer systems, and install, implement, maintain, and tune operating systems, disk and tape management systems, and computer operations automation software...
In Person- TEKsystems
- Portage, MI (5 miles from Kalamazoo, MI)
- 30+ days ago
- Portage, MI (5 miles from Kalamazoo, MI)
- 30+ days ago
About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over...
In PersonERP Technical Support Engineer Infor CSI (SyteLine)
- RE Build Manufacturing, LLC
- Kalamazoo, MI
- 90+ days ago
- Kalamazoo, MI
- 90+ days ago
About Re:Build Manufacturing Re:Build Manufacturing is a growing family of industrial and engineering businesses combining enabling technologies, operational superiority, and strategic M&A to...
In PersonDemographic Data for Kalamazoo, MI
Moving to Kalamazoo, MI? Find some basic demographic data about Kalamazoo, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Kalamazoo, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Kalamazoo, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Windows Server
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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