Help Desk Technician Jobs in Grand Rapids, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 08/26/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
Application Support Analyst We are all equally human. Join us. At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewideeach playing a vital role in...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 7 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 7 days ago
POSITION SUMMARY This position will be responsible for assisting in the configuration, deployment, tracking, and return of internal Dell PC's being replaced as part of CU Answer's lease cycle....
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 11 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 11 days ago
Are you a Help Desk Technician looking to join one of the top companies in the commercial aviation industry? Are you looking to further your career and grow?...
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 17 days ago
- Grand Haven, MI (23 miles from Grand Rapids, MI)
- 17 days ago
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Technical Support Analyst Mitsubishi Logisnext Americas Inc - 3.3 Grand Rapids, MI Job Details Full-time $43,600 - $59,500 a year 15 hours ago Benefits Profit sharing Paid parental leave Health...
Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications. Communicates clearly any technical solutions in a user-friendly, professional manner....
Provide remote technical support to customers on-site. Assist with Escalations from lower-tier engineers and help identify and acquire necessary resources for various tasks. Conduct 1on1 reviews...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 22 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 22 days ago
This internship position will be responsible for the configuration, deployment, tracking, and return of clients workstations and CU*Base Update Appliances ordered by clients. This is a temporary...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Administrative Intake Support Specialist 30 hours/week 1st shift
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Administrative Intake Support Specialist 30 hours/week 1st shift Pine Rest Christian Mental Health Svc - 3.3 Grand Rapids, MI Job Details Full-time Estimated: $33.8K - $40.7K a year 20 hours ago...
Administrative Intake Support Specialist Contact Center Part Time 1st shift
- Grand Rapids, MI
- 30+ days ago
- Grand Rapids, MI
- 30+ days ago
Cost Center Contact Center Scheduled Weekly Hours 26 Work Shift Shift & Status Combo of 8 hour and 12 hour shift. Who Are We? We at Pine Rest believe in the power of healing and that everyone in...
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
- Byron Center, MI (11 miles from Grand Rapids, MI)
- 30+ days ago
Experience with desktop operating systems, including Windows 10. Application support experience with Microsoft Office....
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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