Help Desk Technician Jobs in Grand Rapids, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...
Technical Help Desk 1. Job in Lowell Gr8Jobs
- Lowell, MI (14 miles from Grand Rapids, MI)
- 3 days ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- 3 days ago
Volt is immediately hiring for Help Desk Representative in Lowell MI Consumer Technical Support We are seeking a Support Representative to join our team Remotely. The technical support team...
Waséyabek Development Company, LLC (WDC) is a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed...
Waséyabek Development Company, LLC (WDC) is a legal entity, created and wholly owned by the Nottawaseppi Huron Band of the Potawatomi (NHBP), a federally recognized Indian Tribe. WDC is committed...
- Lowell, MI (14 miles from Grand Rapids, MI)
- 9 days ago
- Lowell, MI (14 miles from Grand Rapids, MI)
- 9 days ago
Volt is immediately hiring for Help Desk Representative in Lowell MI Consumer Technical Support We are seeking a Support Representative to join our team Remotely. The technical support team...
Help Desk Technician** This position is responsible for providing superior customer support by resolving customer related technical software and hardware problems....
Develops support documentation and user references (i.e. faxing, operating system, and Microsoft Office applications), as necessary, for client computing Maintains an up-to-date technical and practical...
Technical Support Specialist - Apple Support
- Grand Rapids, MI
- 16 days ago
- Grand Rapids, MI
- 16 days ago
Knowledge and experience of Microsoft operating systems, driven to develop troubleshooting capabilities. Good knowledge and experience of personal hardware configuration and fault finding....
Experience with Microsoft Windows Operating Systems (Windows XP, Windows 7, Windows 10, Windows 11)....
Part-Time Technology Support Specialist
- Belding, MI (23 miles from Grand Rapids, MI)
- 26 days ago
- Belding, MI (23 miles from Grand Rapids, MI)
- 26 days ago
Position Type: General Applications/ Non-certified position Date Posted: 5/20/2025 Location: Lakewood High School Date Available: 06/16/2025 Closing Date: 06/06/2025 District: Lakewood...
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 27 days ago
- Kentwood, MI (6 miles from Grand Rapids, MI)
- 27 days ago
Provide support for Microsoft Windows Server and Desktop operating systems. 6. Assist on network implementation projects such as domain migrations and firewall installs. 7....
Student) Student IT Support Tech Davenport University in Grand Rapids, MI Apply Now Type: Full-Time Posted: 04/23/2025 Category: IT Support and Training (Student) Student IT Support Tech ol...
The DevOps Support Engineer is primarily responsible for overseeing the smooth release of software updates from various development teams and ensuring standard processes are followed. This...
Demographic Data for Grand Rapids, MI
Moving to Grand Rapids, MI? Find some basic demographic data about Grand Rapids, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Grand Rapids, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Grand Rapids, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Written Communication
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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