Help Desk Technician Jobs in Detroit, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Windows and macOS operating systems. remote desktop tools, call management and helpdesk software. CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred....
As a significant member of the Technology Division's Client Services team, the Technical Client Service Specialist will serve as the first point of contact for technical support requests for...
Business Unit Application Support Analyst III (US)
- Southfield, MI (15 miles from Detroit, MI)
- 8 hours ago
- Southfield, MI (15 miles from Detroit, MI)
- 8 hours ago
Work Location: Mount Laurel, New Jersey, United States of America Hours: 40 Pay Details: $33.00 - $49.50 USD TD is committed to providing fair and equitable compensation opportunities to all...
Summary Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, located in Detroit, MI. Help...
- Troy, MI (18 miles from Detroit, MI)
- 1 day ago
- Troy, MI (18 miles from Detroit, MI)
- 1 day ago
Job Applicant Privacy Notice SUPPORT ENGINEER Publication Date: Apr 28, 2025 Ref. No: 530908 Location: Troy, US Eviden, part of the Atos Group, with an annual revenue of circa 5 billion is a...
Technical Skills: Basic understanding of Windows and macOS operating systems. Proficiency with the Microsoft Office Suite....
Technical Skills: Basic knowledge of Windows and macOS operating systems, Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite, Understanding of network...
system installation....
systems Experience with remote desktop tools call management and helpdesk software Familiarity with common software applications preferably all aspects of the Microsoft Office Suite Understanding of...
Basic scripting skills a plus (Especially PowerShell, bash/zsh, or Python) **Must have MacOS experience** Skills: Help desk, Support, Service desk, Servicenow, Windows 10, Windows, MacOS...
**Technical Skills:**- Basic knowledge of Windows and macOS operating systems,- Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite,- Understanding of...
Learning Management Systems Help Support Specialist
- Livonia, MI (15 miles from Detroit, MI)
- 4 days ago
- Livonia, MI (15 miles from Detroit, MI)
- 4 days ago
Posting Details Posting Detail Information Posting Number SFA615P Open Date 04/24/2025 Close Date 05/08/2025 Open Until Filled No Special Instructions to Applicants Position Information Job Title...
The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being...
Medical Laboratory Scientist - Technical Support Specialist
- Detroit, MI
- 4 days ago
- Detroit, MI
- 4 days ago
Ideal candidates will be located within the area of Detroit, Michigan. Summary: The Technical Support specialist is responsible for providing the highest level of support and service to our...
DESKTOP ANALYST 2 - Detroit, MI Company Name:Wayne County Government Location:Detroit, MI Employment Type:Full Time Pay:$59430 - $76070 per year Wayne County Government Description The Desktop...
Demographic Data for Detroit, MI
Moving to Detroit, MI? Find some basic demographic data about Detroit, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Detroit, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Detroit, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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