Help Desk Technician Jobs in Benton Harbor, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Berrien Springs, MI (12 miles from Benton Harbor, MI)
- 7 days ago
- Berrien Springs, MI (12 miles from Benton Harbor, MI)
- 7 days ago
Technical competencies N/A Interpersonal interactions Excellent people skills, with a passion for customer service Ability to work in a collaborative team Values diversity of thought, backgrounds, and...
- Saint Joseph, MI (7 miles from Benton Harbor, MI)
- 7 days ago
- Saint Joseph, MI (7 miles from Benton Harbor, MI)
- 7 days ago
IT Helpdesk Analyst Saint Joseph, MI 49085 $21 an hour - Full-time $21 an hour - Full-time IDR is seeking an IT Helpdesk Support Technician to join one of our top clients in St. Joseph, MI. If you...
Computer Help Desk Student Technician (Fall 2025)
- Dowagiac, MI (14 miles from Benton Harbor, MI)
- 10 days ago
- Dowagiac, MI (14 miles from Benton Harbor, MI)
- 10 days ago
Posting Details Position Information Posting Number2020261-3 Job TitleComputer Help Desk Student Technician (Fall 2025) Pay Rate$12.48 per hour Job CategoryStudent DepartmentINFORMATION TECHNOLOGY...
- Saint Joseph, MI (7 miles from Benton Harbor, MI)
- 14 days ago
- Saint Joseph, MI (7 miles from Benton Harbor, MI)
- 14 days ago
The Infrastructure Support Analyst role will be responsible for monitoring Service Desk tickets and resolving end user requests within established SLAs. This role will also be responsible for...
Windows 11 PC Deployment / IT Desktop Support Technician
- Benton Harbor, MI
- 21 days ago
- Benton Harbor, MI
- 21 days ago
Skills: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops/desktops and deploying...
Demographic Data for Benton Harbor, MI
Moving to Benton Harbor, MI? Find some basic demographic data about Benton Harbor, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Benton Harbor, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Benton Harbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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