Help Desk Technician Jobs in Ann Arbor, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Position: Junior desktop engineer Location: Ann Arbor, MI (5 days onsite). Duration: 6+ Months Description: We need someone who likes IT, infra, hardware, PC, software, etc Clear speaking and...
In PersonSr. IT Support Engineer CAD Systems
- KLATencor Corporation
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Company OverviewKLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies....
Hybrid- constellium
- Belleville, MI (20 miles from Ann Arbor, MI)
- 4 days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 4 days ago
The IT Support Analyst is an on-site position that provides ongoing user support for all IT related subjects for our Automotive plant in Van Buren, MI to ensure application support for...
RemoteDesktop Support Technician Cayman Chemical - 3.1 Ann Arbor, MI Job Details 22 hours ago Benefits Paid holidays Disability insurance Health insurance On-site gym Dental insurance 401(k) Flexible...
Hybrid- Amazon Italia Services Srl
- Milan, MI (15 miles from Ann Arbor, MI)
- 6 days ago
- Milan, MI (15 miles from Ann Arbor, MI)
- 6 days ago
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an...
In Person- Amazon
- Milan, MI (15 miles from Ann Arbor, MI)
- 6 days ago
- Milan, MI (15 miles from Ann Arbor, MI)
- 6 days ago
Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment? Join Amazon's IT Services team as an ITS Support Engineer and be part...
In PersonHow to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
In PersonA Desktop Support position providing technical assistance to staff, managing computer hardware/software, and resolving network issues. Responsibilities include installing, troubleshooting, and...
In Person ContractDesktop Support Specialist Associate
- University of Michigan
- Ann Arbor, MI
- 13 days ago
- Ann Arbor, MI
- 13 days ago
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
In Person- TATA Consultancy Services
- Saline, MI (8 miles from Ann Arbor, MI)
- 21 days ago
- Saline, MI (8 miles from Ann Arbor, MI)
- 21 days ago
. • Troubleshoot Operating System issue....
In PersonMain Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
In Person- Nexus Brands Group
- Brighton, MI (21 miles from Ann Arbor, MI)
- 28 days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 28 days ago
About Us Nexus Brands Group is the market leader in tattoo, pet grooming and beauty industries. We strive to support our professional customers who are fully committed to the lifestyle and sharing...
In Person- U-Gro Learning Centres
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Working knowledge of Windows 11 operating system; macOS familiarity a plus. Familiarity with Active Directory user and group management, including password resets and account provisioning....
In PersonIT Operations Support Specialist - 3018853
- Apex Systems, Inc
- Wayne, MI (23 miles from Ann Arbor, MI)
- 45+ days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 45+ days ago
Job#: 3018853 Job Description: Position Description: This is an Information Technology Operations based role that supports our Automotive Plant. As part of the job responsibilities, you will...
In Person- CNS Healthcare
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 45+ days ago
Our Help Desk Technicians are highly valued by all staff as our technical wizards....
In PersonDemographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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