Help Desk Technician Jobs in Ann Arbor, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Advanced skills in Microsoft desktop operating system / applications installation and support (Microsoft Office and Outlook) experience. HP Desktop and Laptop Certification preferred....
Technical Support Analyst Intermediate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 9 days ago
- Ann Arbor, MI
- 9 days ago
systems and software....
IT Support Analyst I (Novi, Michigan)
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 14 days ago
Tasks include troubleshooting operating systems like Windows and macOS. Technical Troubleshooting: Use technical skills to resolve issues efficiently, contributing to seamless IT operations....
,Help desk,Help desk support,Customer service,Support,Active directory,Windows,Technical support,Ticketing system Additional Skills & Qualifications Qualifications: Associate's or Bachelor's degree...
FWS: Helpdesk Assistant Student Worker
- Howell, MI (21 miles from Ann Arbor, MI)
- 20 days ago
- Howell, MI (21 miles from Ann Arbor, MI)
- 20 days ago
desk Assistant (Federal Work-Study Student) Position Summary The desk Assistant will serve as a frontline support resource for University students, faculty, and staff. This role provides...
- Saline, MI (8 miles from Ann Arbor, MI)
- 22 days ago
- Saline, MI (8 miles from Ann Arbor, MI)
- 22 days ago
Troubleshoot operating system issue. Connection issues with LAN/WAN....
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 26 days ago
- Ypsilanti, MI (12 miles from Ann Arbor, MI)
- 26 days ago
Desktop Support Technician Need Desktop Support Technician, Experience with Windows, MS Office, Imaging, Ticketing, Technical Troubleshooting and Level 2 Support Employers have access to...
- Brighton, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Desktop Support More Than A Job! Why do you work each day? To us, our jobs are not just something we do to make a living, it's a way to live. We work to support our members; whether celebrating...
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Technical Support Specialist level 2
- Wixom, MI (23 miles from Ann Arbor, MI)
- 45+ days ago
- Wixom, MI (23 miles from Ann Arbor, MI)
- 45+ days ago
How many companies can say they've been in business for over 175 years?! Can be located in the Maple Grove, MN or Wixom, MI areas Here at ZEISS, we certainly can! As one of the pioneers of...
Tests hardware, software, and operating systems....
DESKTOP SUPPORT SPECIALIST ASSOCIATE A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your...
Technical Support Engineer, Service
- Novi, MI (21 miles from Ann Arbor, MI)
- 90+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 90+ days ago
Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive to help industrial...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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