Help Desk Technician Jobs in Ann Arbor, MI
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
platforms Support standard and custom images (Windows 10, 11, and VDIs) for all end-user compute standards Troubleshoot hardware/software MDM Position Requirements, 1+ year of the following: Windows Operating...
Seeking a qualified applicant for an End User Computing Specialist to be a member of their Desktop Support team. This position delivers high quality customer service and support. The successful...
- Canton, MI (19 miles from Ann Arbor, MI)
- 3 days ago
- Canton, MI (19 miles from Ann Arbor, MI)
- 3 days ago
Assists Corporate IT with diagnosing and resolving Wide Area Network (WAN) issues. Works with Corporate IT staff to facilitate the design of upgrades to the existing network, hardware, and...
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 7 days ago
Technical Support Engineer Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive...
Office of Information Technology Services is looking for a Customer Help Desk Technician Associate....
Desktop Support Apprenticeship University of Michigan - Ann Arbor
- Ann Arbor, MI
- 9 days ago
- Ann Arbor, MI
- 9 days ago
If you are interested in this apprenticeship opportunity in partnership with Apprenti, along with applying for this position directly, you will need to register/be screened by the Apprenti Group....
Main Duties and Responsibilities: To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications Swapping out laptops...
Technical Support Engineer, Service
- Novi, MI (21 miles from Ann Arbor, MI)
- 21 days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 21 days ago
Summary Hexagon's Manufacturing Intelligence division is seeking a Technical Support Engineer for our Novi, MI office. This is a Hybrid position. At Hexagon, we strive to help industrial...
Remains proficient in networks, operating systems, hardware, software, databases, browsers, and related products....
systems, mobile devices, and common business productivity applications (e.g....
- Belleville, MI (20 miles from Ann Arbor, MI)
- 30+ days ago
- Belleville, MI (20 miles from Ann Arbor, MI)
- 30+ days ago
Step into the role of technology support, where your expertise shapes the seamless tech experience in a dynamic cultural environment. At JPMorgan Chase, we excel in providing top-tier IT support...
Senior TM Application Support Analyst
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Senior TM Application Support Analyst Location: CityScape What you'll do: As a Senior TM Application Support Analyst you'll be responsible for supporting all Payment and Deposit Operations...
Product Support Engineer (Multiple Positions)
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
ETAS, Inc. seeks Product Support Engineer (Multiple Positions) in Plymouth, Michigan. Provide technical expertise with respect to ETAS products and solutions, focusing on measurement, calibration,...
Product Support Engineer (Multiple Positions) (REF257700I)
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
- Plymouth, MI (17 miles from Ann Arbor, MI)
- 30+ days ago
Company Description ETAS, Inc. seeks Product Support Engineer (Multiple Positions) at its facility located at 15800 N. Haggerty Road, Plymouth, MI 48170. Provide technical expertise with respect...
Part-Time JATC669 Support Specialist Bookmark this PostingPrint Preview |Apply for this Job Please see Special Instructions for more details.Special Instructions to Applicants:Please complete all...
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- VMware
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Policy Development
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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