Help Desk Technician Jobs in Worcester, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
- North Smithfield, RI (23 miles from Worcester, MA)
- 3 days ago
- North Smithfield, RI (23 miles from Worcester, MA)
- 3 days ago
Desk Technician, an Onsite Computer Tech, or a Desktop Support Tech....
- Marlborough, MA (14 miles from Worcester, MA)
- 5 days ago
- Marlborough, MA (14 miles from Worcester, MA)
- 5 days ago
Assists in the support of the computer room and data center operations arena Skills and Knowledge: Excellent written and spoken English Fully proficient with the Windows and MacOS operating systems...
Technical Support Engineer II, Amazon Robotics
- Westborough, MA (9 miles from Worcester, MA)
- 6 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 6 days ago
Windows or Linux Operating systems support and proactive maintenance....
- Oxford, MA (10 miles from Worcester, MA)
- 8 days ago
- Oxford, MA (10 miles from Worcester, MA)
- 8 days ago
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Graduate Assistant Help Desk IT
- Dudley, MA (15 miles from Worcester, MA)
- 8 days ago
- Dudley, MA (15 miles from Worcester, MA)
- 8 days ago
Job Details Job Location : Nichols College - Dudley, MA Position Type : Part Time Salary Range : Undisclosed Description Graduate Assistant Job Title: Graduate Assistant Department: Information...
- Franklin, MA (23 miles from Worcester, MA)
- 8 days ago
- Franklin, MA (23 miles from Worcester, MA)
- 8 days ago
Kforce has a client in Franklin, MA that is seeking a Lab Support Engineer 1 responsible for deploying and maintaining the infrastructure in a datacenter lab environment. This includes deploying...
- Woonsocket, RI (24 miles from Worcester, MA)
- 11 days ago
- Woonsocket, RI (24 miles from Worcester, MA)
- 11 days ago
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading...
- Boxborough, MA (21 miles from Worcester, MA)
- 12 days ago
- Boxborough, MA (21 miles from Worcester, MA)
- 12 days ago
The Help Desk Technician is the IT Operations team's first line of support....
Prob Mgmt Support Engineer, GSS Elite Problem Solvers
- Westborough, MA (9 miles from Worcester, MA)
- 17 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 17 days ago
Are you driven by innovation? Is solving problems through teamwork in your DNA? Do you thrive on seeing how your contributions impact the bigger picture? If you answered "yes" to any of these,...
Computer Technician A+ Instructor
- Devens, MA (21 miles from Worcester, MA)
- 18 days ago
- Devens, MA (21 miles from Worcester, MA)
- 18 days ago
Job Details Job Location : Shriver - Devens, MA Position Type : Full Time Education Level : High School Salary Range : $52000.00 Job Shift : Day Job Category : Education Description About Shriver...
IT Help Desk Summer 2025 Intern-Milford, MA
- Milford, MA (16 miles from Worcester, MA)
- 19 days ago
- Milford, MA (16 miles from Worcester, MA)
- 19 days ago
Information Technology-Intern Consigli Construction Co., Inc. Interested in an outstanding opportunity to become part of a team with a stellar reputation as a community engaged Employer of Choice?...
Technical Support Engineer - Level 1
- Westborough, MA (9 miles from Worcester, MA)
- 23 days ago
- Westborough, MA (9 miles from Worcester, MA)
- 23 days ago
Familiarity with firewall, switches, routers, servers, or storage concepts. o A knowledge of operating systems (Windows, Lunix, Unix) and scripting. o Windows server management / patching experience...
Technical Support Representative (Electromechanical Experience Needed)
- Ayer, MA (23 miles from Worcester, MA)
- 25 days ago
- Ayer, MA (23 miles from Worcester, MA)
- 25 days ago
Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply...
Tier 1 It Support Opening - Immediate Need! 100% On-Site In Ashland!
- Ashland, MA (17 miles from Worcester, MA)
- 26 days ago
- Ashland, MA (17 miles from Worcester, MA)
- 26 days ago
Knowledge of modern operating systems and MS Office 365 suite is essential. The role will support our Headquarters in Ashland, MA....
Demographic Data for Worcester, MA
Moving to Worcester, MA? Find some basic demographic data about Worcester, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Worcester, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Worcester, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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