Help Desk Technician Jobs in Woods Hole, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Level 2 Desktop Support Technician
- New Bedford, MA (16 miles from Woods Hole, MA)
- 15 days ago
- New Bedford, MA (16 miles from Woods Hole, MA)
- 15 days ago
At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is...
Electronics Technician II, Service Desk Technician
- Buzzards Bay, MA (14 miles from Woods Hole, MA)
- 30+ days ago
- Buzzards Bay, MA (14 miles from Woods Hole, MA)
- 30+ days ago
General Responsibilities Responsibilities: Provides Service Desk support services including laptop and desktop support, software support, system and network access, and equipment loaning....
Senior Acoustic Analyst and Support Specialist
- Woods Hole, MA
- 90+ days ago
- Woods Hole, MA
- 90+ days ago
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Junior Acoustic Analyst and Support Specialist
- Woods Hole, MA
- 90+ days ago
- Woods Hole, MA
- 90+ days ago
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Overview Lynker Corporation is a leading provider of innovative solutions in weather and climate science. With a commitment to excellence and a passion for innovation, Lynker leverages...
Demographic Data for Woods Hole, MA
Moving to Woods Hole, MA? Find some basic demographic data about Woods Hole, MA below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Woods Hole, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Woods Hole, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- Software Installation
- Systems Center Configuration Manager
- LAN
- Hardware Support
- Virus Removal
- VPN
- Operating Systems
- Technical Troubleshooting
- DNS
- DHCP
- IT Service Management
- Windows Server
- Remote Support
- TCP/IP
- Windows OS
- Windows 7
- Application Support
- Windows 10
- Mobile Device Management
- MacOS
- Help Desk Support
- VoIP
- Network Administration
- IT Support
- ServiceNow
- Apple iOS
- ITIL
- Mac Skills
- Installation
- Information Technology
- Resolution
- General Repair
- Customer Support
- Microsoft Office 365
- Problem Resolution
- Microsoft Active Directory
- Networking
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Documentation
- Telephone Skills
- Collaboration
- Reporting
- Inventory Management
- Interpersonal Skills
- Problem Solving
- Microsoft Office
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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