Help Desk Technician Jobs in Westborough, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Waltham, MA (20 miles from Westborough, MA)
- 1 hour ago
- Waltham, MA (20 miles from Westborough, MA)
- 1 hour ago
As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software...
Senior Site Systems Support Specialist
- Worcester, MA (9 miles from Westborough, MA)
- 14 hours ago
- Worcester, MA (9 miles from Westborough, MA)
- 14 hours ago
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
- Watertown, MA (22 miles from Westborough, MA)
- 14 hours ago
- Watertown, MA (22 miles from Westborough, MA)
- 14 hours ago
systems Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs) Perform all other duties...
- Lexington, MA (24 miles from Westborough, MA)
- 18 hours ago
- Lexington, MA (24 miles from Westborough, MA)
- 18 hours ago
Position Overview The Technical Support Engineer, MI II (Tier II) handles remote technical support across our product lines for HCUS customers. The expectation of the position is to be versed in...
- Waltham, MA (20 miles from Westborough, MA)
- 1 day ago
- Waltham, MA (20 miles from Westborough, MA)
- 1 day ago
Contract Duration: 3-6 weeksRequired Skills & Experience At least 1 year of experience doing help desk support Windows/Mac Imaging experience Office 365 a big plus...
- North Smithfield, RI (20 miles from Westborough, MA)
- 2 days ago
- North Smithfield, RI (20 miles from Westborough, MA)
- 2 days ago
Desk Technician, an Onsite Computer Tech, or a Desktop Support Tech....
Apple Genius - IT Support Technician
- Newton, MA (22 miles from Westborough, MA)
- 2 days ago
- Newton, MA (22 miles from Westborough, MA)
- 2 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Concord, MA (18 miles from Westborough, MA)
- 4 days ago
- Concord, MA (18 miles from Westborough, MA)
- 4 days ago
ERG is a research and consulting firm that provides a wide range of support to federal, state, and commercial clients. ERG offers multidisciplinary teams with nationally recognized skills in...
- Waltham, MA (20 miles from Westborough, MA)
- 4 days ago
- Waltham, MA (20 miles from Westborough, MA)
- 4 days ago
Job Title: IT Support Specialist Duration: 6 month contract to hire About Company: Is a fully integrated, next-generation cell therapy company Responsibilities: Helpdesk & End-User Support Act as...
- Concord, MA (18 miles from Westborough, MA)
- 5 days ago
- Concord, MA (18 miles from Westborough, MA)
- 5 days ago
Broad technical experience, including: Windows operating systems and networking, Databases (e.g., SQL Server), CAD/PLM systems (e.g., Creo, SolidWorks, NX, CATIA, Teamcenter, Windchill) a plus, Scripting...
- Marlborough, MA (6 miles from Westborough, MA)
- 5 days ago
- Marlborough, MA (6 miles from Westborough, MA)
- 5 days ago
Assists in the support of the computer room and data center operations arena Skills and Knowledge: Excellent written and spoken English Fully proficient with the Windows and MacOS operating systems...
- Newton, MA (22 miles from Westborough, MA)
- 5 days ago
- Newton, MA (22 miles from Westborough, MA)
- 5 days ago
Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security...
Technical Support Engineer II, Amazon Robotics
- Westborough, MA
- 5 days ago
- Westborough, MA
- 5 days ago
Windows or Linux Operating systems support and proactive maintenance....
- Oxford, MA (16 miles from Westborough, MA)
- 7 days ago
- Oxford, MA (16 miles from Westborough, MA)
- 7 days ago
Strong knowledge of Windows and Linux operating systems, endpoint security, and IT service management best practices....
Graduate Assistant Help Desk IT
- Dudley, MA (22 miles from Westborough, MA)
- 8 days ago
- Dudley, MA (22 miles from Westborough, MA)
- 8 days ago
Job Details Job Location : Nichols College - Dudley, MA Position Type : Part Time Salary Range : Undisclosed Description Graduate Assistant Job Title: Graduate Assistant Department: Information...
Demographic Data for Westborough, MA
Moving to Westborough, MA? Find some basic demographic data about Westborough, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Westborough, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Westborough, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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