Help Desk Technician Jobs in Washington, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
(Remote) Level 2 Support Specialist
- Harris Computer Systems
- Washington, MA
- 17 hours ago
- Washington, MA
- 17 hours ago
SilverBlaze, a division of Harris; is seeking a Level 2 Support Specialist who is a self-directed problem solver, is comfortable working with users at every level, and is committed to delivering...
In PersonTechnology Assistant (Summer 2026)
- Central Berkshire Regional School District
- Dalton, MA (10 miles from Washington, MA)
- 1 day ago
- Dalton, MA (10 miles from Washington, MA)
- 1 day ago
Other duties as assigned by the technology director Qualifications: Basic experience with operating systems including Windows 10, Apple iOS, and Chrome OS....
In PersonTechnical Support Representative, Tier 3 (USA Remote)
- Turnitin
- Washington, MA
- 3 days ago
- Washington, MA
- 3 days ago
When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop...
Remote- Canyon Ranch
- Lenox, MA (7 miles from Washington, MA)
- 5 days ago
- Lenox, MA (7 miles from Washington, MA)
- 5 days ago
Overview Canyon Ranch® has been a trailblazer and an industry-leading proponent of the wellness lifestyle since its founding in 1979. Canyon Ranch has imparted integrative expertise to millions of...
In PersonSenior Engineering Support Specialist
- Emerson Career Site
- Easthampton, MA (21 miles from Washington, MA)
- 30+ days ago
- Easthampton, MA (21 miles from Washington, MA)
- 30+ days ago
Senior Engineering Support Specialist Easthampton, MA, United States and 1 more (Hybrid) Be the First to Apply Job Description We are seeking a highly organized and detail-oriented Engineering...
In Person Full TimeApply Description Help Desk Specialist Position Soliel, LLC is an accomplished and innovative Woman Owned Small Business (WOSB) delivering IT engineering and critical mission support services to...
HybridService Desk Support Specialist I
- H2 Performance Consulting
- Washington, MA
- 45+ days ago
- Washington, MA
- 45+ days ago
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a...
In PersonService Desk Support Specialist II
- H2 Performance Consulting
- Washington, MA
- 45+ days ago
- Washington, MA
- 45+ days ago
H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a...
In PersonDemographic Data for Washington, MA
Moving to Washington, MA? Find some basic demographic data about Washington, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Washington, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Washington, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Computer Science
- TeamViewer
- Software Installation
- LAN
- Remote Support
- Hardware Support
- AD Group Policy
- DNS
- Windows 10
- DHCP
- Windows 7
- VPN
- Systems Center Configuration Manager
- Operating Systems
- TCP/IP
- Technical Troubleshooting
- IT Service Management
- Mobile Device Management
- VoIP
- Help Desk Support
- Windows OS
- Application Support
- Network Administration
- MacOS
- Apple iOS
- Citrix
- IT Support
- ServiceNow
- ITIL
- Microsoft Office 365
- Mac Skills
- Resolution
- Customer Support
- Installation
- Microsoft Active Directory
- Information Technology
- Onboarding
- Artificial Intelligence
- Technical Support
- Engineering
- Customer Satisfaction
- Microsoft Windows
- Networking
- Troubleshooting
- Written Communication
- Prioritizing
- Documentation
- Reporting
- Inventory Management
- Collaboration
- Telephone Skills
- Education Experience
- Research Skills
- Microsoft Office
- Problem Solving
- Computer Skills
- Scheduling
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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