Help Desk Technician Jobs in Salem, MA

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 118 Jobs

IT Help Desk Engineer

  • Waltham, MA (19 miles from Salem, MA)
  • 9 hours ago
  • Waltham, MA (19 miles from Salem, MA)
  • 9 hours ago

Description BlueSnap is a rapid-growth international FinTech company, headquartered in Waltham, MA, with offices in Israel, Ireland, and the UK. We are thrilled to be one of the fastest growing...

L1 Desktop Support Engineer Job

  • Cambridge, MA (14 miles from Salem, MA)
  • 1 day ago
  • Cambridge, MA (14 miles from Salem, MA)
  • 1 day ago

Job Overview: We are seeking a proactive and technically skilled IT Support Engineer to serve as a Single Point of Contact (SPOC) for end-user IT support requests. The ideal candidate will have...

AV Support Engineer (Audio-Visual Engineer)

  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago
  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago

AV Support Engineer (Audio-Visual Engineer) Role: AV Support Engineer (Audio-Visual Engineer) Duration: 12 Months Location: Boston, MA (Fully Onsite) Job description: A/V Engineer will be...

Integrations & Technical Support Specialist (Remote)

  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago
  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago

ezCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. For workplaces, ezCater provides...

Senior Technical Support Engineer

  • Waltham, MA (19 miles from Salem, MA)
  • 1 day ago
  • Waltham, MA (19 miles from Salem, MA)
  • 1 day ago

It's fun to work in a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership in...

IT Support Technician

  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago
  • Boston, MA (13 miles from Salem, MA)
  • 1 day ago

systems + Proficient with task management, customer relationship management software; with good understanding of Microsoft Office suite + Excellent communication skills and ability to work in a team...

Network Support Specialist I

  • Groveland, MA (17 miles from Salem, MA)
  • 1 day ago
  • Groveland, MA (17 miles from Salem, MA)
  • 1 day ago

Specific task direction is provided by Supv IT - Help Desk Support, Mgr. IT Technology and Innovation, or Manager, Network and Systems and VP of Information Technology....

Network Support Engineer

  • Boston, MA (13 miles from Salem, MA)
  • 2 days ago
  • Boston, MA (13 miles from Salem, MA)
  • 2 days ago

At the Center for Health Information and Analysis (CHIA), we serve as stewards of Massachusetts health data, employing multifaceted datasets and cutting-edge analytics to ensure transparency in...

Remote Work

Field Desktop Support Engineer

  • Malden, MA (9 miles from Salem, MA)
  • 2 days ago
  • Malden, MA (9 miles from Salem, MA)
  • 2 days ago

Overview NSC Global is currently looking for a Field Desktop Support Engineer to join our growing company. NSC Global provides global network implementation and support solutions to world-class...

Epic Cupid-Radiant Support Specialist

  • Boston, MA (13 miles from Salem, MA)
  • 2 days ago
  • Boston, MA (13 miles from Salem, MA)
  • 2 days ago

Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Cupid/Radiant Support Specialist you will have...

HelpDesk Specialist

  • Waltham, MA (19 miles from Salem, MA)
  • 2 days ago
  • Waltham, MA (19 miles from Salem, MA)
  • 2 days ago

Overview If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k)...

Desktop Support Technician

  • North Andover, MA (14 miles from Salem, MA)
  • 3 days ago
  • North Andover, MA (14 miles from Salem, MA)
  • 3 days ago

Install,configure, and maintain desktop operating systems and applications foremployees....

Biomedical Equipment Support Specialist

  • Bedford, MA (18 miles from Salem, MA)
  • 3 days ago
  • Bedford, MA (18 miles from Salem, MA)
  • 3 days ago

systems, and McAfee)....

Desktop Support

  • Andover, MA (16 miles from Salem, MA)
  • 3 days ago
  • Andover, MA (16 miles from Salem, MA)
  • 3 days ago

Desktop Support Location : Andover, MA 01810 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...

Desktop Support

  • Tewksbury, MA (17 miles from Salem, MA)
  • 3 days ago
  • Tewksbury, MA (17 miles from Salem, MA)
  • 3 days ago

Desktop Support Location : Tewksbury, MA 01876 Duration : 12+ months (with possible extension) Job Description: Experience with deskside support to build machines, install software, move customer...

Demographic Data for Salem, MA

Moving to Salem, MA? Find some basic demographic data about Salem, MA below.

Local
National
44,451
1,142
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Salem, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Salem, MA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Salem, MA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Technician Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
employee creating a tech portfolio
How to Create a Tech Portfolio for Your Next Job Interview

Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.

Read article »