Help Desk Technician Jobs in Lawrence, MA

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 115 Jobs

Help Desk Intern - Fall 2025

  • Boston, MA (24 miles from Lawrence, MA)
  • 15 hours ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 15 hours ago

systems Interest in learning imaging processes using Intune and learning about other IT support tools such as SysAid, ConnectWise, and Mimecast Excellent communication skills, both verbal and written...

IT Service Desk Support Staff

  • Lowell, MA (8 miles from Lawrence, MA)
  • 15 hours ago
  • Lowell, MA (8 miles from Lawrence, MA)
  • 15 hours ago

Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....

IT Support Analyst (Contractor)

  • Waltham, MA (21 miles from Lawrence, MA)
  • 15 hours ago
  • Waltham, MA (21 miles from Lawrence, MA)
  • 15 hours ago

Ardelyx is a publicly traded commercial biopharmaceutical company founded with a mission to discover, develop and commercialize innovative first-in-class medicines that meet significant unmet...

Device Support Engineer , Perfecto

  • Lowell, MA (8 miles from Lawrence, MA)
  • 23 hours ago
  • Lowell, MA (8 miles from Lawrence, MA)
  • 23 hours ago

Systems Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce $56,350 - $72,000 a year Additionally, this position is eligible for benefits including...

InfoSphere Optim Technical Support Professional

  • Lowell, MA (8 miles from Lawrence, MA)
  • 1 day ago
  • Lowell, MA (8 miles from Lawrence, MA)
  • 1 day ago

Experience in Database Management systems and tools Technical ability to analyze and resolve issues related to these products Experience in Operating systems (Windows/Linux/UNIX) administration and...

IT Service Desk Support Staff - Middlesex Community College

  • Lowell, MA (8 miles from Lawrence, MA)
  • 1 day ago
  • Lowell, MA (8 miles from Lawrence, MA)
  • 1 day ago

Hardware and Software Maintenance: Install, configure, and maintain college-approved software applications and operating systems on computers and mobile devices....

Desktop Technician

  • Wilmington, MA (9 miles from Lawrence, MA)
  • 1 day ago
  • Wilmington, MA (9 miles from Lawrence, MA)
  • 1 day ago

systems and Chromebooks....

Patient IT Service Desk Technician - Remote

  • Burlington, MA (14 miles from Lawrence, MA)
  • 1 day ago
  • Burlington, MA (14 miles from Lawrence, MA)
  • 1 day ago

Hours: 40 hours per week; M-F 9:30 AM to 6:00 PM (EST). Rotating Saturday 1-2x per month required from 9:00 AM to 1:00 PM (EST). Location: Fully Remote Job Profile Summary This role focuses on the...

Remote Work

Helpdesk Engineer- Onsite

  • Andover, MA (3 miles from Lawrence, MA)
  • 1 day ago
  • Andover, MA (3 miles from Lawrence, MA)
  • 1 day ago

Helpdesk Engineer Workplace Type : On-site Location : Andover, MA Schedule : Wednesday-Sunday, 6:00 AM - 4:00 PM Contract Type : Ongoing (no defined end date) Industry : Biotech / Organ Transport...

Database Support Analyst 2

  • Boston, MA (24 miles from Lawrence, MA)
  • 2 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 2 days ago

A Database Support Analyst 2 at IQVIA, comprise a team that collects, maintains, and expands information for OneKey HCRS (Healthcare Relational Services) data, mapping relationships among...

Senior Service Desk Technician

  • Winchester, MA (17 miles from Lawrence, MA)
  • 2 days ago
  • Winchester, MA (17 miles from Lawrence, MA)
  • 2 days ago

Troubleshoot and support Windows, M acOS, and Linux operating systems. Manage and resolve service tickets using Jira Service Desk while maintaining accurate documentation....

IT Helpdesk Analyst

  • Boston, MA (24 miles from Lawrence, MA)
  • 2 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 2 days ago

Location: Boston, MA Position Overview: The Senior Service Desk Technician serves as a key escalation point for complex technical issues and provides advanced support to end-users. This role...

Computer Repair Technician (part time)

  • Lowell, MA (8 miles from Lawrence, MA)
  • 2 days ago
  • Lowell, MA (8 miles from Lawrence, MA)
  • 2 days ago

Computer Repair Technician (18 hours per week) REQUIREMENTS: Experience using Windows, Mac, or mobile Operating Systems Comfortable using various Internet browsers (i.e....

Help Desk Technical/Clinical Support

  • Lexington, MA (17 miles from Lawrence, MA)
  • 3 days ago
  • Lexington, MA (17 miles from Lawrence, MA)
  • 3 days ago

Company Description All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers. We guarantee you the best rate for your skills and performance. Job Description Hello,...

Desktop support technician Onsite

  • Boston, MA (24 miles from Lawrence, MA)
  • 3 days ago
  • Boston, MA (24 miles from Lawrence, MA)
  • 3 days ago

Job Role: Desktop Support Technician Job Location: Boston, Massachusetts Job Summary: We are seeking a highly motivated and customer-focused IT Desktop Support Engineer to provide onsite IT...

Demographic Data for Lawrence, MA

Moving to Lawrence, MA? Find some basic demographic data about Lawrence, MA below.

Local
National
89,121
1,365
Medium/Lg

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Technician Jobs in Lawrence, MA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Lawrence, MA offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Lawrence, MA
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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