Help Desk Technician Jobs in Holyoke, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Northampton, MA (7 miles from Holyoke, MA)
- 2 days ago
- Northampton, MA (7 miles from Holyoke, MA)
- 2 days ago
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance IT Support Coordinator...
Help Desk Technician - Part Time
- Springfield, MA (8 miles from Holyoke, MA)
- 21 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 21 days ago
Job Description: STCC is seeking a reliable part-time Help Desk technician to join our User Support Team....
Help Desk Technician - Part Time - Springfield Technical Community College
- Springfield, MA (8 miles from Holyoke, MA)
- 27 days ago
- Springfield, MA (8 miles from Holyoke, MA)
- 27 days ago
Job Description:STCC is seeking a reliable part-time Help Desk technician to join our User Support Team....
Holyoke Medical Center is an independent community hospital that has served the healthcare needs of the Pioneer Valley for over 125 years. We continue to grow and address the needs of our...
We are currently seeking an Electricity Market Support Engineer to join our team! In this role you will be responsible for providing functional and technical expertise to projects and assignments...
Onsite Desktop Support Technician
- Amherst, MA (14 miles from Holyoke, MA)
- 30+ days ago
- Amherst, MA (14 miles from Holyoke, MA)
- 30+ days ago
Insight Global is looking for a Desktop Support Technician for a higher education client. This candidate will be responsible for providing white global technical support to IT Enterprise Desktop...
- Agawam, MA (10 miles from Holyoke, MA)
- 45+ days ago
- Agawam, MA (10 miles from Holyoke, MA)
- 45+ days ago
Lab Support Engineer Job Description Title: Lab Support Engineer Location: Franklin, MA 02038 Duration: 9 Months with Possible extension Hours: Monday-Friday 8am-5pm What you'll achieve As a Lab...
IT Support Engineer - End User Support
- Enfield, CT (16 miles from Holyoke, MA)
- 45+ days ago
- Enfield, CT (16 miles from Holyoke, MA)
- 45+ days ago
Overview Element has an opportunity for an IT Support Engineer - Level 2 to become part of our growing IT Operations Team. This role will primarily focus on providing 2nd Line support and IT...
Demographic Data for Holyoke, MA
Moving to Holyoke, MA? Find some basic demographic data about Holyoke, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Holyoke, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Holyoke, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- Cisco
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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