Help Desk Technician Jobs in Greenfield, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Northampton, MA (20 miles from Greenfield, MA)
- 2 days ago
- Northampton, MA (20 miles from Greenfield, MA)
- 2 days ago
Benefits: 401(k) 401(k) matching Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance IT Support Coordinator...
- Winchester, NH (17 miles from Greenfield, MA)
- 4 days ago
- Winchester, NH (17 miles from Greenfield, MA)
- 4 days ago
Provide technical support and resolve end user problems.Advise end user on appropriate action.Utilize and maintain the help desk tracking software and encourage all users to submit tickets through...
systems, M365, and hardware Proficiency using a service management system (e.g., ServiceNow, RemedyForce) Experience with remote control tools (e.g., Remote Control, BMC Client Manager) Exceptional...
Onsite Desktop Support Technician
- Amherst, MA (19 miles from Greenfield, MA)
- 30+ days ago
- Amherst, MA (19 miles from Greenfield, MA)
- 30+ days ago
Insight Global is looking for a Desktop Support Technician for a higher education client. This candidate will be responsible for providing white global technical support to IT Enterprise Desktop...
The primary responsibilities of the position: Provides hands-on hardware and software support for faculty and student users at multiple locations Manages and supports the deployment, and...
Demographic Data for Greenfield, MA
Moving to Greenfield, MA? Find some basic demographic data about Greenfield, MA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Greenfield, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Greenfield, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- LAN
- VPN
- Operating Systems
- Technical Troubleshooting
- Windows Server
- Apple OS X
- DHCP
- IT Service Management
- DNS
- TCP/IP
- Windows OS
- Remote Support
- Application Support
- Windows 10
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- Linux
- ServiceNow
- IT Support
- ITIL
- Mac Skills
- Apple iOS
- Computer Hardware Repair
- Installation
- Resolution
- Microsoft Active Directory
- Information Technology
- General Repair
- Microsoft Office 365
- Problem Resolution
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Implementation
- Troubleshooting
- Prioritizing
- Telephone Skills
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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