Help Desk Technician Jobs in Franklin, MA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Waltham, MA (22 miles from Franklin, MA)
- 2 hours ago
- Waltham, MA (22 miles from Franklin, MA)
- 2 hours ago
Contract Duration: 3-6 weeksRequired Skills & Experience + At least 1 year of experience doing help desk support + Windows/Mac + Imaging experience + Office 365 a big plus **You will receive the following...
- Waltham, MA (22 miles from Franklin, MA)
- 4 hours ago
- Waltham, MA (22 miles from Franklin, MA)
- 4 hours ago
As a Technical Support Engineer supporting our Stretch robot, you will work on our team to assist our customers with a variety of challenges, including autonomous behaviors, hardware and software...
- Providence, RI (18 miles from Franklin, MA)
- 11 hours ago
- Providence, RI (18 miles from Franklin, MA)
- 11 hours ago
This position is for the Rhode Island Supreme Court Judicial Technology Center (JTC) located in Providence, RI. This is a permanent, full-time position. The Senior Developer is responsible for the...
Senior Site Systems Support Specialist
- Worcester, MA (23 miles from Franklin, MA)
- 17 hours ago
- Worcester, MA (23 miles from Franklin, MA)
- 17 hours ago
Experience with endpoint operating systems and troubleshooting skills such as Windows 10 and 11, Android, and iOS. Awareness of cybersecurity threats, security protocols, and PCI compliance....
- Watertown, MA (22 miles from Franklin, MA)
- 17 hours ago
- Watertown, MA (22 miles from Franklin, MA)
- 17 hours ago
systems Proactively learn new technologies, associated processes and procedures, and collaborate on the development of support-oriented Standard Operating Procedures (SOPs) Perform all other duties...
- Cambridge, MA (24 miles from Franklin, MA)
- 17 hours ago
- Cambridge, MA (24 miles from Franklin, MA)
- 17 hours ago
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most...
- Waltham, MA (22 miles from Franklin, MA)
- 1 day ago
- Waltham, MA (22 miles from Franklin, MA)
- 1 day ago
Contract Duration: 3-6 weeksRequired Skills & Experience At least 1 year of experience doing help desk support Windows/Mac Imaging experience Office 365 a big plus...
IT Customer Service Analyst - Onsite - Smithfield, RI
- Smithfield, RI (14 miles from Franklin, MA)
- 2 days ago
- Smithfield, RI (14 miles from Franklin, MA)
- 2 days ago
Installation services Problem resolution and help desk support. Installs Computer Equipment (Lease Replacements/New Hires, etc.). Handles incoming SPOC phone calls as assigned....
- North Smithfield, RI (10 miles from Franklin, MA)
- 3 days ago
- North Smithfield, RI (10 miles from Franklin, MA)
- 3 days ago
Desk Technician, an Onsite Computer Tech, or a Desktop Support Tech....
Apple Genius - IT Support Technician
- Braintree, MA (22 miles from Franklin, MA)
- 3 days ago
- Braintree, MA (22 miles from Franklin, MA)
- 3 days ago
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared...
- Cambridge, MA (24 miles from Franklin, MA)
- 4 days ago
- Cambridge, MA (24 miles from Franklin, MA)
- 4 days ago
systems, networks, databases and network security concepts and tools is required Working knowledge of the Microsoft Office application suite including MS Outlook Wage Range: [SALARY] The annual starting...
- Waltham, MA (22 miles from Franklin, MA)
- 4 days ago
- Waltham, MA (22 miles from Franklin, MA)
- 4 days ago
Job Title: IT Support Specialist Duration: 6 month contract to hire About Company: Is a fully integrated, next-generation cell therapy company Responsibilities: Helpdesk & End-User Support Act as...
- Marlborough, MA (19 miles from Franklin, MA)
- 5 days ago
- Marlborough, MA (19 miles from Franklin, MA)
- 5 days ago
Assists in the support of the computer room and data center operations arena Skills and Knowledge: Excellent written and spoken English Fully proficient with the Windows and MacOS operating systems...
Technical Support/Help Desk--365/DNS/TCP-IP, Hybrid
- Stoughton, MA (15 miles from Franklin, MA)
- 5 days ago
- Stoughton, MA (15 miles from Franklin, MA)
- 5 days ago
Thank you for your consideration. Please apply for further information. Term: Non Exempt Full Time Location: Stoughton MA, Hybrid Rate: 24/hr w2 + benefits/pto Vertical: Non-Profit Role: IT...
- Newton, MA (21 miles from Franklin, MA)
- 6 days ago
- Newton, MA (21 miles from Franklin, MA)
- 6 days ago
Company DescriptionAbout CyberArk: CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security...
Demographic Data for Franklin, MA
Moving to Franklin, MA? Find some basic demographic data about Franklin, MA below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Franklin, MA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Franklin, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Computer Science
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Hardware Support
- LAN
- Technical Troubleshooting
- Software Installation
- Operating Systems
- VPN
- DHCP
- Application Support
- IT Service Management
- Remote Support
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Incident Management
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Computer Hardware Repair
- Resolution
- Installation
- Customer Support
- Microsoft Active Directory
- Problem Resolution
- General Repair
- Information Technology
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Networking
- Engineering
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Inventory Management
- Problem Solving
- Microsoft Office
- Research Skills
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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