Help Desk Technician Jobs in Windsor Mill, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 107 Jobs

Helpdesk Technician

  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 11 hours ago
  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 11 hours ago

Help Desk Technician Duties and Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers,...

IT Support Associate

  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 13 hours ago
  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 13 hours ago

The University of Maryland, Baltimore (UMB) Center for Information Technology Services - Operations (CITS Operations) has an exciting opportunity for an IT Support Associate. The Center for...

Windows Desktop Engineer - TS/SCI w/Poly

  • Annapolis Junction, MD (14 miles from Windsor Mill, MD)
  • 18 hours ago
  • Annapolis Junction, MD (14 miles from Windsor Mill, MD)
  • 18 hours ago

We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development....

Senior Program Support Specialist

  • Greenbelt, MD (23 miles from Windsor Mill, MD)
  • 20 hours ago
  • Greenbelt, MD (23 miles from Windsor Mill, MD)
  • 20 hours ago

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. As an Alaska Native owned corporation, our work helps secure an enduring future for our...

Help Desk, Tier 1

  • Annapolis Junction, MD (14 miles from Windsor Mill, MD)
  • 22 hours ago
  • Annapolis Junction, MD (14 miles from Windsor Mill, MD)
  • 22 hours ago

What You Will Do As a Tier 1 Help Desk Technician at Independent Software, you'll serve as the first point of contact for users experiencing IT-related issues....

Senior Hardware Technician (Government)

  • Columbia, MD (10 miles from Windsor Mill, MD)
  • 23 hours ago
  • Columbia, MD (10 miles from Windsor Mill, MD)
  • 23 hours ago

Job Description: This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. AT&T Global Public Sector is a...

Student Worker, IT Help Desk Technician --...

  • Westminster, MD (18 miles from Windsor Mill, MD)
  • 1 day ago
  • Westminster, MD (18 miles from Windsor Mill, MD)
  • 1 day ago

Student Worker, IT Help Desk Technician -- Work Study and Campus Employment Category:Student Worker Subscribe:New Job Alerts RSS Job Feed Department:Instructional Design & Tech Locations:Westminster...

PC Network Support Tech

  • Linthicum Heights, MD (10 miles from Windsor Mill, MD)
  • 2 days ago
  • Linthicum Heights, MD (10 miles from Windsor Mill, MD)
  • 2 days ago

Company Description Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Linthicum Heights,Maryland, Washington, DC and Mumbai, India. Infojini...

Tier 1 Help Desk Administrator

  • Fort Meade, MD (17 miles from Windsor Mill, MD)
  • 3 days ago
  • Fort Meade, MD (17 miles from Windsor Mill, MD)
  • 3 days ago

Are you ready to make a significant impact by supporting critical national security infrastructure? T-Rex Solutions is looking for a fully cleared Teir 1 Help Desk Administrator to join our...

Cloud Contact Center Support Specialist

  • Woodlawn, MD (3 miles from Windsor Mill, MD)
  • 3 days ago
  • Woodlawn, MD (3 miles from Windsor Mill, MD)
  • 3 days ago

Please Note: It is an 100% Onsite position Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week. Key Required Skills: Experience in scripting to automate and streamline...

PC Network Support Technician 3

  • Linthicum, MD (10 miles from Windsor Mill, MD)
  • 3 days ago
  • Linthicum, MD (10 miles from Windsor Mill, MD)
  • 3 days ago

RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SCITRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems...

Remote Work

Student Worker, IT Help Desk Technician -- Work Study and Campus Employment - McDaniel College

  • Westminster, MD (18 miles from Windsor Mill, MD)
  • 4 days ago
  • Westminster, MD (18 miles from Windsor Mill, MD)
  • 4 days ago

Position: Help Desk Technician Revision Dates: 8/17 Reports to: Wes Yerkes Department: Information Technology Salary: Maryland Minimum Wage FSLA Status: Non-exempt Location of Position: Hoover Library...

Technical Support Analyst

  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 4 days ago
  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 4 days ago

A Specialty Path to Good Health Upperline Health is the nation's largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing...

Support Engineer

  • Adelphi, MD (24 miles from Windsor Mill, MD)
  • 4 days ago
  • Adelphi, MD (24 miles from Windsor Mill, MD)
  • 4 days ago

Job Ref: 10023858 Location: Adelphi, MD Category: IT and Project Management Type: Full time Support Engineer Cloud ServicesUS Exempt RegularFull timeStateside Exempt 2.1Location: Adelphi, MD...

Desktop Technician III

  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 5 days ago
  • Baltimore, MD (8 miles from Windsor Mill, MD)
  • 5 days ago

Role: Audio / Visual Technician Location: Baltimore, MD 21231 - 5 Days/week Duration: Long term Contract Job Description The primary role of the Infrastructure Operations Analyst within the...

Demographic Data for Windsor Mill, MD

Moving to Windsor Mill, MD? Find some basic demographic data about Windsor Mill, MD below.

Local
National
38,015
733
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Windsor Mill, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Windsor Mill, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Windsor Mill, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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