Help Desk Technician Jobs in Towson, MD

A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.

Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.

1-15 of 83 Jobs

Help Desk Tech - MIDS - TS/SCI w. CI Polygraph

  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 9 days ago
  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 9 days ago

into opportunity as a Help Desk Technician with GDIT....

Helpdesk Technician - Tier V - TS/SCI w. Polygraph

  • Elkridge, MD (15 miles from Towson, MD)
  • 45+ days ago
  • Elkridge, MD (15 miles from Towson, MD)
  • 45+ days ago

Performs hardware and software installations and upgrades to operating systems and layered software packages....

Help Desk Technician - SWINGS Shift - TS/SCI w. CI Polygraph

  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 15 days ago
  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 15 days ago

Desk Technician Swings: 1400-2200 Transform technology into opportunity as a Help Desk Technician with GDIT....

Help Desk Technician - TS/SCI W/ poly

  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 60+ days ago
  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 60+ days ago

Desk Technician III Transform technology into opportunity as a Help Desk Technician with GDIT....

Desktop Support Specialist

  • Baltimore, MD (7 miles from Towson, MD)
  • 6 hours ago
  • Baltimore, MD (7 miles from Towson, MD)
  • 6 hours ago

Our client is looking to hire a Desktop Technician to work onsite. This position will support internal employees as well as the clinicians and medical professionals out in the field. The end user...

Customer Support Specialist

  • Sykesville, MD (17 miles from Towson, MD)
  • 10 hours ago
  • Sykesville, MD (17 miles from Towson, MD)
  • 10 hours ago

Title: Customer Support Specialist Location: USA/Remote Reports to: VP of Delivery Management/IT FLSA Classification: Non-Exempt Full-Time or Part-Time: Full-Time Salary Range: $22 - $32 Starting...

Data Center Technical Support

  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 1 day ago
  • Annapolis Junction, MD (20 miles from Towson, MD)
  • 1 day ago

Job Type Full-time Description Welcome to Interclypse, where innovation meets passion. Every team member is a vital piece of our success story. We are not just a company, but a dynamic community...

Journeyman Help Desk Technician

  • Columbia, MD (19 miles from Towson, MD)
  • 1 day ago
  • Columbia, MD (19 miles from Towson, MD)
  • 1 day ago

ARSIEM is looking for a Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....

Senior Help Desk Technician

  • Columbia, MD (19 miles from Towson, MD)
  • 1 day ago
  • Columbia, MD (19 miles from Towson, MD)
  • 1 day ago

ARSIEM is looking for a Senior Help Desk Technician to provide technical support for computers and associated networks. This position will support one of our Government clients in Columbia, MD....

Service Desk Technician II

  • Nottingham, MD (7 miles from Towson, MD)
  • 1 day ago
  • Nottingham, MD (7 miles from Towson, MD)
  • 1 day ago

Position: Service Desk Technician II Hours of Work: Full-time, Non-Exempt Supervisory Responsibility: None In This Role, You Will… Provide second-level functions and escalation support for the IT...

Technical Support Engineer 1 (remote/onsite)

  • Baltimore, MD (7 miles from Towson, MD)
  • 1 day ago
  • Baltimore, MD (7 miles from Towson, MD)
  • 1 day ago

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and...

Remote Work

Hardware Technician

  • Towson, MD
  • 3 days ago
  • Towson, MD
  • 3 days ago

MileOne Autogroup is expanding our internal IT team. The Hardware Support Technician will be working both independently and within a team to complete daily tasks in a fast paced, high volume...

IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance

  • Columbia, MD (19 miles from Towson, MD)
  • 3 days ago
  • Columbia, MD (19 miles from Towson, MD)
  • 3 days ago

IT Field Support Specialist Level 2 - TS/SCI Full-scope Poly clearance Information Management Group, Inc. $70 - 83K life insurance, long term disability, 401(k), company vehicle United States,...

Hardware Technician with TS/SCI Full Scope Polygraph

  • Columbia, MD (19 miles from Towson, MD)
  • 3 days ago
  • Columbia, MD (19 miles from Towson, MD)
  • 3 days ago

Hardware Technician with TS/SCI Full Scope Polygraph Information Management Group, Inc. $55-70K life insurance, long term disability, 401(k), company vehicle United States, Maryland, Columbia Jun...

Helpdesk Support Analyst

  • Owings Mills, MD (8 miles from Towson, MD)
  • 3 days ago
  • Owings Mills, MD (8 miles from Towson, MD)
  • 3 days ago

Our client is looking to hire a Help Desk Specialist to work a long term contract. The Help Desk Specialist answers inbound calls and emails for technical assistance from Shareholders,...

Demographic Data for Towson, MD

Moving to Towson, MD? Find some basic demographic data about Towson, MD below.

Local
National
48,214
2,297
Medium

Help Desk Technician Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Technician Jobs in Towson, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Technician positions.

Highest Education Level

Help Desk Technicians in Towson, MD offer the following education background
Bachelor's Degree
43.8%
Master's Degree
23.0%
Associate's Degree
14.4%
Vocational Degree or Certification
9.7%
High School or GED
6.3%
Doctorate Degree
1.6%
Some College
0.9%
Some High School
0.3%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Technicians in Towson, MD
2-4 years
36.5%
Less than 1 year
25.1%
1-2 years
23.2%
4-6 years
10.7%
None
3.2%
6-8 years
0.8%
10+ years
0.6%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Technician position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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